TELUS Digital
Senior Manager - Emergency Response & Business Continuity
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Noida
Employer listed it 7 days ago · Added 5 days ago
First listed 7 days ago and still open.
Salary
Not stated
Location
Hybrid · Noida
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $105k–$180k a year, a typical range taken from 186 senior-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Noida, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Noida, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Opportunity
The Senior Manager, Emergency Response & Business Continuity leads TELUS Digital's global emergency response and business continuity function, overseeing a regional team of 15+ professionals responsible for coordinating emergency response, crisis management, and business continuity efforts across 80,000+ team members in 30+ countries. This role establishes strategic direction, manages Global EMOC (Emergency Management Operations Center) incidents, and ensures organizational resilience through proactive planning, rapid response coordination, and continuous improvement.
The Senior Manager builds and leads a distributed team operating across Americas, Europe/EMEA, and Asia Pacific regions, with specialized enterprise BC planners and program management support.
Key Distinction: This role coordinates and enables emergency response—it does not execute technical solutions. The Senior Manager convenes cross-functional leaders, facilitates critical decisions, and ensures coordinated action. Functional experts (Operations, NOC, Security, Facilities, HR) resolve incidents; EMOC orchestrates the response.
Reports to: Director Direct Reports : 5
Travel: 25-30% (regional site visits, stakeholder engagement, incident response)
Work Schedule: Standard business hours with on-call availability for Global EMOC incidents Location : Noida, Hybrid Key Responsibilities & Competencies
● Lead Global EMOC activation for multi-region emergencies; facilitate rapid decision-making and coordinate cross-
functional crisis response across all stakeholders
● Build and develop high-performing ER& BC team; hire, coach, and manage Regional Leads and Planners with sustainable coverage models
● Oversee global BCP program; drive site/country-based BC planning transition and ensure all major sites maintain current plans with enterprise standards
● Partner with Operations, IT/NOC, and stakeholders on recovery strategies and enterprise BC planning for critical systems
● Drive annual BCP drill program; conduct Impact Analysis, define Recovery time objective, design tabletop exercises, and validate recovery strategies through testing
● Lead Post-Incident Reviews; document lessons learned, create action plans, and drive continuous program improvement across the organization
● Demonstrate expertise in emergency management, BCP methodologies, and multi-country BPO/CX operations with 24/7 workforce models
● Lead organizational change and strategic transformation; drive unified EMOC/BCP structure while addressing resistance and bringing stakeholders along
● Leverage incident management platforms, mass notification systems, and threat intelligence tools for real-time situational awareness and response
● Deliver exceptional communication at all levels; provide executive briefings, create clear documentation, and facilitate cross-functional workshops
Qualifications :
Education : Bachelors degree in Emergency Management, Business Continuity, Risk Management, Public Administration, or related field
Experience:
● 7+ years in emergency management, crisis response, or business continuity
● 5+ years in leadership role managing teams (direct reports)
● 3+ years in global or multi-site operations environment
Requirements
- ·Education : Bachelors degree in Emergency Management, Business Continuity, Risk Management, Public Administration, or related field
- ·● 7+ years in emergency management, crisis response, or business continuity
- ·● 5+ years in leadership role managing teams (direct reports)
- ·● 3+ years in global or multi-site operations environment
- ·● Proven track record leading major incident responses and crisis situations
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at TELUS Digital, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k to $180k per year · You'll be taken to the employer's careers page.