TELUS Digital
CXAI Financial Analyst
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Guatemala City, Guatemala
Employer listed it 2 weeks ago · Added 4 days ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · Guatemala City, Guatemala
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Data
This employer didn't state pay. Jobs like this usually pay around $110k–$200k a year, a typical range taken from 226 mid-level data roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Guatemala City, Guatemala, San Salvador, El Salvador, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Guatemala City, Guatemala, San Salvador, El Salvador, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
CXAI Financial Analyst
Location: Guatemala, El Salvador
Work style: On-site
Modality : Full-time
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
About the Role
Own the financial validation layer for the CX AI program: translate operational KPIs into verified financial impact, stress-test assumptions before they reach pricing or leadership, and act as the single point of accountability for how program benefit numbers are calculated and reconciled.
Key Responsibilities
Validate the financial assumptions and benefit calculations behind CX AI initiatives (Sanas, Agent Trainer, and others) using WFM and finance data.
Own the methodology for converting operational KPIs (automation hours, AHT reduction, containment, CSAT lift, attrition improvement) into financial value, and apply it consistently across initiatives.
Stress-test business case assumptions before they are presented to clients, Rob's pricing team, or leadership.
Act as the dedicated financial interlock with Rob and the pricing team: feed validated assumptions into pricing models rather than owning the pricing model itself.
Identify and flag double-counting or overlap risk where a benefit could be claimed across more than one KPI line or account.
Support monthly reporting of validated net benefit for Ops Transformation leadership and SLT visibility.
Escalate to Beyhan when there is disagreement on whether a claimed outcome is financially valid.
Required Background
Finance / FP&A analytics background: comfortable building and validating financial models, ROI calculations, and benefit tracking.
Ability to translate operational metrics (AHT, CSAT, containment, attrition) into financial terms.
Financial and Statistical knowledge
Knowledge of operations (call center) management metrics Operation: SHRINKAGE , AHT, Occupancy
WFM (Workforce Management) analytics experience, ideally in a BPO or contact center environment.
Preferred
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at TELUS Digital, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open data roles with comparable remote rules.
Free to apply, no account needed.
Typically $110k to $200k per year · You'll be taken to the employer's careers page.