TELUS Digital
Business Analyst, Training Transformation
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Guatemala City, Guatemala
Employer listed it 7 weeks ago · Added 6 days ago
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Guatemala City, Guatemala
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Data
This employer didn't state pay. Jobs like this usually pay around $110k–$205k a year, a typical range taken from 231 mid-level data roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Guatemala City, Guatemala, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Guatemala City, Guatemala, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Business Analyst, Training Transformation
Location: Guatemala / El Salvador
Work style: Hybrid
Modality : Full-time
Who We Are
Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
About the Role
The Business Analyst, Training Transformation plays a critical role in ensuring that every initiative within the training transformation program is grounded in data, measured rigorously, and communicated clearly. This role is responsible for conducting quantitative and qualitative analysis across all active projects, building the reporting infrastructure needed to track performance, and delivering visualizations and ad-hoc reports that enable informed decision-making by project managers, the program manager, and senior leadership.
Key Responsibilities:
1. Data Analysis & KPI Measurement
Conduct thorough numerical and statistical analysis to support training transformation initiatives
Calculate and track KPIs across projects, including time savings, cost reductions, efficiency gains, and gross margin impact
Analyze training operational data to quantify the before/after impact of implemented changes • Identify trends, patterns, and anomalies in operational data that inform program decisions
Support discovery projects by providing the analytical foundation for identifying bottlenecks and inefficiencies
2. Process Mapping
Document current-state training workflows using process mapping methodologies (e.g., swim lane diagrams, value stream maps)
Identify inefficiencies, redundancies, and improvement opportunities within mapped processes • Support the design of future-state processes in collaboration with Project Managers and Training SMEs
Maintain a library of process maps that serves as a reference for standardization efforts
3. Reporting Infrastructure & Data Collection
Design and build reporting instruments to capture data from training operations on an ongoing basis • Partner with IT and Operations teams to ensure data pipelines and collection mechanisms are reliable and scalable
Define data governance standards for the transformation program — what is measured, how, and how often
Ensure consistent data definitions and metrics across all project workstreams
4. Dashboards & Data Visualization
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at TELUS Digital, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6d ago. Last checked 24 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open data roles with comparable remote rules.
Free to apply, no account needed.
Typically $110k to $205k per year · You'll be taken to the employer's careers page.