Synthesia
Order Management Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · New York City
Employer listed it 4 months ago · Added 5 days ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · New York City
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around New York City, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "New York City, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process.
Responsibilities:
Job Description (Updated):
Manage order lifecycle end-to-end, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.
Review and analyze contracts, pricing agreements, and commercial terms to guarantee accurate order documentation and revenue recognition.
Support account executives and customer success managers with quote validation, contract review, order entry guidance, and deal desk requests to ensure deals meet internal compliance standards.
Identify opportunities to streamline order-related workflows, eliminate friction points, and drive continuous improvement initiatives including automation and process optimization.
Collaborate cross-functionally with Sales, Finance, Operations, Fulfillment, and Product to eliminate barriers and accelerate order closure and delivery.
Lead enablement sessions to new Account Executives, to strengthen skills and consistency.
Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
Assist with ad hoc projects related to reporting, documentation refinement, and cross-functional operations.
Required Qualifications
Bachelor’s degree in Business Administration, Finance, Operations, or a related field.
Minimum two years of experience in Order management, Deal Desk, Accounts Receivable
Experience with Salesforce (or equivalent CPQ System), Ironclad, Netsuite
Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.
Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.
Excellent communication and cross-functional collaboration skills.
Preferred Skills
Experience with quote-to-cash (QTC) process in a SaaS context.
Exposure to SOX compliance and internal controls is a plus.
Requirements
- ·Bachelor’s degree in Business Administration, Finance, Operations, or a related field.
- ·Minimum two years of experience in Order management, Deal Desk, Accounts Receivable
- ·Experience with Salesforce (or equivalent CPQ System), Ironclad, Netsuite
- ·Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.
- ·Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.
Benefits
- ·A competitive salary + stock options in our fast-growing Series E startup
- ·Hybrid working environment
- ·100% Medical, Dental & Vision
- ·Paid parental leave
- ·25 days of annual leave + Public holidays + paid sick leave
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Synthesia, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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