Supabase
Database Support Engineer (APAC)
Remote work allowed only within certain countries or regions.
APAC
Employer listed it 9 months ago · Added 2 days ago
Been open since 9 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
APAC
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in APAC.
What the employer says
- Source listing states candidate location: "Remote, APAC"
- Job description states: "work from anywhere"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Supabase
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
About the Role
We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.
What You’ll Be Responsible For
In this role, you’ll:
Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.
Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases.
Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality.
You Might Be a Good Fit If
Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or similar roles.
Postgres Expertise: You know PostgreSQL deeply—including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
Query Optimization: You’re strong in high-performance SQL and query optimization.
Troubleshooting Skills: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
Migration Knowledge: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
Technical Stack: You have hands-on experience with cloud hosting providers like AWS and are comfortable in terminal/Linux environments.
Operational Mindset: You thrive in high-volume situations and can form and test assumptions quickly.
Timezones & Logistics
Type: Full-time position.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ·Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- ·Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- ·Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Supabase, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.