Speak
Customer Experience Agent — LATAM / Americas (Contract)
Remote role where the employee must remain based in a particular country.
Argentina only
Employer listed it 4 months ago · Found 7h ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Argentina only
Work style
Async
Contract
Contract
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Argentina. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - LATAM, Remote"
- Job description states: "based in Argentina"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About us
Our mission is to reinvent the way people learn, starting with language.
Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.
Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.
About This Role
Speak's Global Customer Experience (CX) team delivers world-class support and experience for learners all around the world. We partner with effective tools and AI to ensure that no matter where our learners are based, they can receive the support they need and experience the full Speak method.
We're looking for a passionate, detail-oriented CX Agent to support our Spanish and English-speaking users in the Americas. You'll be the voice of Speak for LATAM and US users — resolving issues quickly, maintaining high quality standards, and sharing the user's perspective with our team. This role plays a key part in keeping our Americas users engaged, satisfied, and loyal.
This is a fully remote contractor role, and we're looking for candidates based in Argentina, Brazil, or Mexico. Hours are Eastern Time (9am–6pm ET, Monday–Friday).
What You'll Be Doing
Handle inbound support requests in English and other ROW languages via in-app chat, email, and other channels
Diagnose and resolve issues related to subscriptions, account access, billing, and app features
Escalate technical bugs and complex cases to the related PoCs with clear reproduction steps
Maintain consistent quality scores across all user interactions (CSAT, QPI)
Identify patterns in user feedback and share insights with the CX lead and product team
Contribute to the internal Knowledge Base in Spanish and English
Participate in async syncs, QA reviews, and VoC reporting
What We're Looking For
Minimum requirements
1+ years of customer support or customer-facing experience
Native-level English communication skills (reading, writing, speaking)
Professional-level Spanish for user communication
Familiarity with US user communication norms
Strong empathy and a user-first mindset
Self-starter with the ability to independently manage multiple cases and proactively flag issues
Requirements
- ·1+ years of customer support or customer-facing experience
- ·Native-level English communication skills (reading, writing, speaking)
- ·Professional-level Spanish for user communication
- ·Familiarity with US user communication norms
- ·Strong empathy and a user-first mindset
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Speak, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 8h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.