Speak
More roles at SpeakCX Agent, Taiwan
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid 路 Seoul
Employer listed it 6 days ago 路 Added 4 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Hybrid 路 Seoul
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Operations
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Speak's Global Customer Experience (CX) team, based in Seoul, supports learners in Korea, Japan, Taiwan, the US and beyond.
- Contract
This is a hybrid role based in Seoul , and a 12-month contract with the potential to extend or convert to full-time based on business needs and performance.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Seoul, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Seoul, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About us
Our mission is to reinvent the way people learn, starting with language.
Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn鈥檛 been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.
Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world鈥檚 leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.
About this role
Speak's Global Customer Experience (CX) team, based in Seoul, supports learners in Korea, Japan, Taiwan, the US and beyond. We work AI-first: our AI agent resolves a large share of conversations, and CX managers focus on the cases where a person changes the outcome - and on making the AI better.
We're looking for a CX Agent to own support for our Taiwan users. You'll be the voice of Speak for Taiwanese learners: resolving their issues in native Traditional Chinese, finding out why issues happen, and turning what users tell us into changes to our AI agent, our policies and our product.
This is a hybrid role based in Seoul , and a 12-month contract with the potential to extend or convert to full-time based on business needs and performance.
What you'll be doing
Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports.
Resolve subscription, billing, refund, account and app issues across App Store, Google Play and web payments.
Investigate recurring issues to their root cause and escalate bugs to engineering with clear reproduction steps.
Review our AI agent's Taiwan conversations, find knowledge gaps, and close them with articles, rules and, over time, small code changes.
Work closely with our Taiwan team on campaigns, promotions and user feedback.
Share Taiwan user insights through our VoC reports, and help run user interviews.
What we're looking for
If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Must-have qualifications
Native-level Mandarin as used in Taiwan, with excellent written Traditional Chinese
Working-level business English for collaboration with our global team and internal documentation
2+ years in customer support, operations or another customer-facing role
Authorization to work in Korea + ability to work in hybrid at our Seoul office
Nice-to-have qualifications
Conversational Korean ability for day-to-day collaboration with our Seoul team
Requirements
- 路Native-level Mandarin as used in Taiwan, with excellent written Traditional Chinese
- 路Working-level business English for collaboration with our global team and internal documentation
- 路2+ years in customer support, operations or another customer-facing role
- 路Authorization to work in Korea + ability to work in hybrid at our Seoul office
- 路Nice-to-have qualifications
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Speak, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated 路 You'll be taken to the employer's careers page.