Sensor Tower
More roles at Sensor TowerCustomer Support Specialist - London - Hybrid
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London, UK
Employer listed it 4 weeks ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · London, UK
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
- Contract
Full time / London - Hybrid (2-3 days in office) - French Speaking
- Experience asked for
At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).
- Pay
- Not mentioned in the advert
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, UK, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, UK, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).”
Written as a nice-to-have
- “Background in mobile analytics, consumer behavior, or digital advertising strongly preferred.”
Questions worth asking: Nomaders interpretation
- This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
Role Summary:
As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners.
Full time / London - Hybrid (2-3 days in office) - French Speaking
Responsibilities:
Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner.
Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes.
Collaborate with cross functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds.
Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts.
Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform.
Identify gaps in resources based on common customer pain points.
Educate users on new updates, tools, and best practices to tailor to their use cases
Report on key customer service metrics and identify noteworthy trends to the Team Director.
Qualifications:
At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).
Fluency in French/English
Background in mobile analytics, consumer behavior, or digital advertising strongly preferred.
Passionate about providing exceptional customer experience.
Strong attention to detail and ability to manage multiple tickets or issues at once.
Comfortable working with and supporting global brands across diverse markets.
Genuine interest in building and growing a career within customer support.
Technical experience in initial troubleshooting of front end bug/network issues.
Ability to read and interpret data visualizations or logs to guide troubleshooting.
Experience working cross functionally with Product, Engineering, or Data teams.
Requirements
- ·At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).
- ·Fluency in French/English
- ·Background in mobile analytics, consumer behavior, or digital advertising strongly preferred.
- ·Passionate about providing exceptional customer experience.
- ·Strong attention to detail and ability to manage multiple tickets or issues at once.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Sensor Tower, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 27d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.