Satispay
Junior Customer Care Representative
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Milan, Italy
Employer listed it 2 months ago · Found 5h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
€28,000 per week
Location
Hybrid · Milan, Italy
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Operations
Stated by the employer in the job description
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Milan, Italy, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Milan, Italy, Hybrid"
- Listing mentions "Hybrid" and three days per week in the office
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About us
Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance .
That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close.
We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world.
If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.
What you'll be doing
As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what that looks like in practice:
Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.
Who we're looking for
This role needs someone who is a problem-solver, loves teamwork, and gets things done with a high degree of curiosity and readiness for real ownership.
Mindset & Growth - Positive attitude, growth mindset, and highly coachable, with the ability to actively seek, accept, and apply constructive feedback.
Resilience & Adaptability - High curiosity and stress resistance, showing comfort and agility when process changes happen quickly in a fast-paced environment.
Empathy & Communication - Strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently.
Tech Savviness - Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.
CareAbout: how we support your impact
We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout:
❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.
⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Satispay, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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