Satispay
Collection Manager – Consumer Credit
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Luxembourg, Luxembourg
Employer listed it 5 months ago · Found 7h ago
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Luxembourg, Luxembourg
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $115k–$180k a year, a typical range taken from 165 senior-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Luxembourg, Luxembourg, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Luxembourg, Luxembourg, Hybrid"
- Listing mentions "Hybrid" and three days per week in the office
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About us
Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance .
That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.
What you'll be doing
As our Collection Manager – Consumer Credit, you'll own our end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning.
Here's what that looks like in practice:
Design and execute data-driven collection strategies – Leveraging advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types.
Develop AI-powered collection approaches – Driving the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritisation of accounts.
Personalise customer engagement & tone of voice – Defining and implementing differentiated communication strategies, adapting tone, channel, and timing based on customer behaviour.
Optimise performance and ROI – Owning key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive.
Guarantee service levels and compliance – Ensuring all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness.
Manage stakeholders and ecosystem – Collaborating closely with Finance, Product, Data, and Legal teams, while managing external partners like collection agencies.
Who we're looking for
This role needs someone strategic, highly analytical, and innovative to lead and modernise our consumer credit collections operations.
Deep experience in Consumer Credit & Collections – You have 7+ years of experience in collections within consumer lending (e.g., BNPL, unsecured/secured credit).
Fintech, Banking, or Finance Background – Previous experience in a Fintech environment, modern Banking, or Financial Services.
Knowledge of SEPA Framework – Familiarity with SEPA payment schemes and regulations is considered a strong plus.
Strong Data & Analytical Mindset – Highly analytical and comfortable working with large datasets and segmentation models to drive decisions.
AI & Innovation Orientation – Experience with AI applications in collections, such as predictive scoring or automated decisioning.
Strategic Thinking & Execution – Ability to design sophisticated strategies while ensuring flawless operational execution.
Customer-Centric Approach – Understanding how to influence customer behaviour through tailored communication and channel optimisation.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.
CareAbout: how we support your impact
We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Satispay, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 8h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $115k to $180k per year · You'll be taken to the employer's careers page.