Engineering Manager, Cloud Customer Experience

Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

We're hiring an accomplished and forward-thinking Engineering Manager to lead Redpanda's Cloud Customer Experience organisation, across two teams that own the surfaces our customers touch, and the services that measure usage and turn it into revenue.

Reporting to the Director of Engineering, Cloud, you'll lead two pods: a new and growing team in Warsaw that owns, amongst other things, our commerce path end-to-end, and an established team in the Americas that owns our customer-facing product surfaces. Both pods share one charter for the product surfaces; the Warsaw team additionally owns sign-up, usage-based billing, payments and our cloud-marketplace integrations. Between them, these teams own the experience of every Redpanda Cloud customer and a majority of Cloud revenue.

This is a build-and-lead role, not a caretaking one. The Warsaw team is being stood up now, and you can get involved in the hiring, forming, and norming of the team. You'll be a Redpanda engineering leader in a new office. The Americas team is well established, deeply tenured in its surfaces, with SMEs. You'll be managing across time zones, so async operations are crucial, and we'll expect you to be opinionated about how to make it work.

You'll partner closely with Product, Design, Finance, and our field teams, and with peer engineering leaders across Cloud, Core and the Agentic Data Plane.

This is a hybrid role based in our central Warsaw office, with a minimum of 3 days a week on-site.

You will:

Lead two engineering pods, one in Warsaw, one in the Americas, owning Redpanda Cloud's customer-facing surfaces: our console, the query and pipeline experiences, the cloud UI, and our administrative tooling

Own the commerce path end-to-end in Warsaw: sign-up and account management, usage-based billing and metering, invoicing and payments, and public cloud marketplace integrations

Hire and build the Warsaw team, completing team build out, and be a senior engineering presence in a new office

Partner with an established technical leads across cloud and engineering, and remotely lead the Americas pod, giving them real authority over day-to-day execution while you own people leadership, roadmap and cross-team alignment for both pods

Own end-to-end delivery: scoping, prioritisation, execution, and on-time, high-quality launches across both pods

Hold a high bar for correctness in money-handling systems: idempotency, reconciliation and auditability in billing, metering and payments

Maintain a high bar for operational excellence: incident response, on-call health, SLOs against our 99.99% reliability target, and post-launch operations

Run async-first by default across a timezones, and be deliberate about where synchronous time is genuinely worth its cost

Make knowledge distribution an explicit team practice, these surfaces have deep specialists, and we want to avoid single person silos

Provide regular career development, coaching, and performance feedback that helps engineers level up

Partner with Product and Design to shape the roadmap and translate product and commercial priorities into clear engineering plans

Surface risks, dependencies and trade-offs early, and use data to decide where to invest

Collaborate with Customer Success, Solutions Engineering and Finance to unblock customers and prioritise the roadmap

You have:

7+ years in software engineering, including building and operating enterprise-grade SaaS platforms

3+ years managing technical engineering teams, with a track record of delivering predictably against committed roadmaps