Customer Activation Manager | Commercial

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively.

What You'll Do

Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices

Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout

Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative

Become an expert in the full range of integration and configuration options for Ramp’s suite of products

Partner closely with the product team to ensure customer feedback is reviewed and prioritized

Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach

Participate in hiring decisions, including interviewing, selection, and onboarding of new team members.

Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.

What You Need

Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization

Exceptional project management and time management skills

Excellent verbal and written communication skills

Desire to learn the product inside out and understand why Ramp was built the way it was, and know how to communicate this effectively

Proven track record of exceeding quota and/or outperforming key target metrics

Ability to anticipate customers’ needs and position product solutions accordingly