Customer Activation Manager | Scaled

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

What You’ll Do

Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale

Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls

Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients

Help us maintain an industry leading satisfaction rate with our customers

Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You’ll Need

Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization

Exceptional project management and time management skills

Excellent verbal and written communication skills

Desire for ownership and growth in the role over time

Proven track record meeting weekly or monthly KPIs

Experience with owning a high volume book of business of 100+ customers at at time

Ability to anticipate customers’ needs and position product solutions accordingly