Qonto

Customer Care Manager - French Market 🇫🇷

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · Barcelona, Spain

Employer listed it 6 days ago · Added 8 days ago

Listed for 4 days before it closed.

This job has closed

Qonto has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Hybrid · Barcelona, Spain

Timezone

CET ±2

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Your manager will be Julie , Team Lead in Account Management, based in Barcelona.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around Barcelona, Spain, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "Barcelona, Spain, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).

Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).

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Join us as a Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Julie , our Team Lead.

➡️ What you'll do

Resolve client tickets end-to-end: Solve problems across chat, email, and occasional video calls for clients in the French market.

Investigate before you answer: Dig into account activity, company profiles and transaction history to find the right solution.

Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.

Partner with Product and Tech to resolve bugs and feature requests that need cross-functional problem-solving.

Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.

➡️ What we're looking for

A natural problem-solver: You’ve worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on.

Sharp communication: You speak and write fluently in French and English, with a clear, professional style whether you’re on chat, email or a call.

AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box.

Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support.

➡️ What we can offer you

Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise.

Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder.

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

No benefits package published with this listing. Ask about it at first interview.

Applying

This listing has closed, so there is no application link. The details above are kept for reference only.

Found 9d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

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