Qonto
More roles at QontoKYCB Analyst - French Market 🇫🇷
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Barcelona, Spain
Employer listed it 13 days ago · Added 8 days ago
First listed 13 days ago and still open.
Salary
Not stated
Location
Hybrid · Barcelona, Spain
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Reporting to Lucas Leguillon , you’ll join a hybrid team of 10+ colleagues across Paris and Spain, helping us deliver a smooth, reliable onboarding experience as we grow.
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Barcelona, Spain, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Barcelona, Spain, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “A customer-first approach: You bring initial experience in a customer-facing role and enjoy helping people find solutions.”
Written as a nice-to-have
- “Experience in fintech, SaaS, or financial services is a plus.”
Questions worth asking: Nomaders interpretation
- This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,  based on 55,000+ reviews. Our culture  puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
Our journey: Founded in 2017 by  Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ( here ) Â - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join Qonto as a Customer Onboarding Manager to help entrepreneurs confidently take the next step in their business journey, from company creation to capital increases.
You’ll make complex processes easier to navigate, support customers through important milestones, and turn their feedback into meaningful improvements. Reporting to Lucas Leguillon , you’ll join a hybrid team of 10+ colleagues across Paris and Spain, helping us deliver a smooth, reliable onboarding experience as we grow.
➡️ What you’ll do
Guide customers through key milestones: Support entrepreneurs and investors via email and chat, providing clear, timely answers about company creation, capital deposits, and capital increases.
Own requests through to resolution: Investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams to move each request forward.
Turn customer feedback into improvements: Identify recurring pain points and work with Product, Tech, Compliance, and AML teams to address their root causes.
Make everyday operations better: Improve FAQs, response templates, and internal procedures, sharing practical feedback with KYC/KYB and Product teams to simplify the customer journey.
➡️ What we’re looking for
A customer-first approach: You bring initial experience in a customer-facing role and enjoy helping people find solutions. Experience in fintech, SaaS, or financial services is a plus.
Strong French and English: You communicate fluently in both languages, with the writing skills to explain complex steps clearly and reassure customers.
Curiosity and sound judgment: You ask the right questions, investigate issues carefully, and know when to involve a specialist.
Ownership and organization: You manage competing priorities, pay attention to detail, and follow through while respecting established procedures.
A collaborative mindset: You share knowledge openly and work with different teams to turn customer needs into practical improvements.
➡️ What we can offer you
Impact you can see: Help entrepreneurs launch their companies and complete the capital operations that support their next stage of growth.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Qonto, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 9d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.