Qonto

Senior/ Staff Product Manager - Client Communication

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · Paris, France

Employer listed it 13 days ago · Added 8 days ago

Listed for 5 days before it closed.

This job has closed

Qonto has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Hybrid · Paris, France

Timezone

CET ±2

Contract

Full-time

Experience

Lead

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around Paris, France, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "Paris, France, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Experience: You have senior Product Management experience and are comfortable owning a platform-level problem spanning multiple tools and internal customers.”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).

Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).

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➡️ Mission

Shape how Qonto communicates with its customers by delivering a continuous, intuitive, and consistent customer experience across every channel and touchpoint, meeting regulatory obligations while turning customer communications into an efficient growth engine. You will report to Jen Christoph and build the orchestration layer behind Qonto’s numerous communication tools, giving every team a single, compliant view of what has been sent and to whom.

➡️ As Product Manager, Client Communication, you will:

Greenfield ownership: Build the shared platform—event-driven orchestration, a unified communication log, and preference management- that CRM, Operations, Compliance, and Product teams can rely on.

Meaningful, high-stakes impact: Close critical regulatory gaps, improve operational excellence, and unlock new opportunities for growth.

Platform thinking: Turn fragmented tools and use cases into a cohesive, scalable system that teams across Qonto can easily adopt.

Cross-functional leadership: Partner closely with CRM, Operations, Compliance, Product, and Engineering to align stakeholders and define clear scope and ownership from day one.

➡️ What you can expect

Market context: Communication is shifting from distributed features to a dedicated program. You will build the connective tissue behind Qonto’s customer-communication strategy, with Regulatory, Growth, and Operations closely involved.

Team: You will be the founding PM of a new team inside Core Experience, alongside a peer-group of PMs that also own some of Qonto’s critical UX platforms like homepage, navigation, inbox and user roles.

Recent projects: The team is just getting started to shape the product vision - you help define the initial roadmap from day one.

Tools: You will work across Braze, Customer.io, SendGrid, Lemlist, and Zendesk, plus the orchestration layer designed to connect them.

➡️ About you

Experience: You have senior Product Management experience and are comfortable owning a platform-level problem spanning multiple tools and internal customers.

Communications and CRM expertise: You have worked hands-on with communication or CRM platforms such as Braze, Customer.io, or other notification or email systems, ideally across multiple tools in a real ecosystem.

Requirements

·Experience: You have senior Product Management experience and are comfortable owning a platform-level problem spanning multiple tools and internal customers.
·Communications and CRM expertise: You have worked hands-on with communication or CRM platforms such as Braze, Customer.io, or other notification or email systems, ideally across multiple tools in a real ecosystem.
·Complexity and scale: You have operated where Regulatory, Marketing, Product, and Operations teams all have competing claims on what gets sent to customers.
·Stakeholder management: You communicate clearly and confidently with senior stakeholders, building trust, aligning diverse perspectives, and influencing decisions.
·By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

Benefits

No benefits package published with this listing. Ask about it at first interview.

Applying

This listing has closed, so there is no application link. The details above are kept for reference only.

Found 9d ago. Last checked 23 Oct. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

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