Qonto
Customer Care Agent Netherlands
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Barcelona, Spain
Employer listed it 7 days ago · Added 8 days ago
Listed for 2 days before it closed.
This job has closed
Qonto has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.
Browse open rolesSalary
Not stated
Location
Hybrid · Barcelona, Spain
Timezone
CET ±2
Contract
Full-time
Experience
Entry
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Hybrid setup and AI-forward tooling: You’ll work 3 days in our Barcelona office and 2 days remote, with tools like Dust, Claude and internal AI assistants, and we want you to experiment.
- Contract
Customer-facing experience: You have at least 1 year in a customer-facing role, or a first internship in client-facing work, and hospitality, retail or restaurant backgrounds are very welcome.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Barcelona, Spain, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Barcelona, Spain, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Customer-facing experience: You have at least 1 year in a customer-facing role, or a first internship in client-facing work, and hospitality, retail or restaurant backgrounds are very welcome.”
Questions worth asking: Nomaders interpretation
- This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,  based on 55,000+ reviews. Our culture  puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
Our journey: Founded in 2017 by  Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ( here ) Â - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as Customer Care Agent Netherlands and help Dutch SMEs and freelancers succeed with Qonto. The Customer Care team guides and helps our clients, and we’re proud of our 4.6/5 customer satisfaction . We keep pushing it higher as we scale our Dutch-market support. You’ll join a growing team in Barcelona, led by Cristina Martel GarcĂa .
➡️ What you’ll do
Be a Qonto Ambassador: You’ll delight our Dutch customers with sharp, fast support by email, chat and phone, both inbound and outbound.
Be the voice of our customers: You’ll surface insights and flag root causes, then contribute around one improvement a month through our PDCA cycles.
Hit our quality bar: You’ll reach a Stellar Support score of 70/100 or above, answer chats in under 5 minutes and emails in under 30, and end each day with zero backlog.
Take ownership: You’ll identify anomalies and propose better ways of solving problems.
Keep your team aligned: You’ll share what’s changing with your teammates.
➡️ What we’re looking for
Fluent Dutch and English: You speak and write both fluently, so Dutch clients always get clear answers.
Customer-facing experience: You have at least 1 year in a customer-facing role, or a first internship in client-facing work, and hospitality, retail or restaurant backgrounds are very welcome.
Customer-centric: You show empathy and adapt your tone to what each customer needs.
Quick with tools: You’re comfortable with ticketing systems, Zendesk is a plus, and you pick up new tools like Aircall, Forest and Dust fast.
Team mindset: You enjoy collaborating with your team, and you give and receive feedback openly.
➡️ What we can offer you
A solid foundation: This entry-level role lets you build a strong base in fintech customer care alongside experienced teammates.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
Applying
This listing has closed, so there is no application link. The details above are kept for reference only.
Found 9d ago. Last checked 25 Oct. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
This role is closed, applications are no longer accepted.