Qonto
More roles at QontoLead Banking Operations - Cards
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Paris, France
Employer listed it 11 days ago · Added 8 days ago
First listed 11 days ago and still open.
Salary
Not stated
Location
Hybrid · Paris, France
Timezone
CET ±2
Contract
Full-time
Experience
Lead
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Paris, France, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Paris, France, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as Lead Banking Operations, Cards to keep card disputes and card fraud under control across Qonto’s European markets. You’ll lead a team of 7 people and run the full chargeback chain. You’ll also prepare it to scale through our BPO partner, automation and AI, under the guidance of Justine Knop, our Head of Banking Operations Payments.
➡️ What you’ll do
Lead and grow your team: Coach the team of 7 and put cross-training and backup rotations in place.
Own card disputes end to end: Resolve fraud, commercial and ATM disputes and Mastercard chargebacks within Mastercard and PSD2 rules and make the call on complex cases.
Keep SLAs and backlog under control: Own the KPIs, forecast workload from live data and absorb spikes and absences by reprioritising.
Scale with BPO, automation and AI: Decide what moves to our BPO partner, to automation or to AI-assisted analysis and what stays with the team, then measure the result.
Cross-team collaboration: Align with Customer Care, AML & Fraud, Risk & Compliance, Product and Ops Engineering to get the team what it needs.
➡️ What we’re looking for
People leadership: You’ve led an operational team through volume peaks and absences while keeping SLAs on track.
Performance and forecasting: You’ve owned KPIs and SLAs and planned capacity.
Analytical Judgement: You stay analytical on ambiguous or high-value cases and understand operational risk and L1/L2 controls.
AI-native workflow: You use AI tools daily and enjoy working with engineers to automate how operations run.
Languages: You’re fluent in French and English.
Don’t tick every box? Apply anyway.
➡️ What we can offer you
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Qonto, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 9d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.