Preply
Customer Care Team Lead
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Barcelona
Employer listed it 3 weeks ago · Added yesterday
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · Barcelona
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
This employer didn't state pay. Jobs like this usually pay around $175k–$255k a year, a typical range taken from 218 lead-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Barcelona, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Barcelona, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We power people’s progress.
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
Meet the team Welcome to Preply’s Customer Support squad – the driving force behind delivering exceptional support experiences for our global community of learners and tutors.
We’re not just a support team; we’re performance-driven collaborators dedicated to setting new standards for excellence. At the heart of our mission is ensuring our customer support agents have the tools, guidance, and motivation they need to excel in providing the best customer support to learners and tutors. By fostering agents’ growth, enhancing their skills, and creating an environment of continuous improvement, we empower them to deliver outstanding service every day.
As a Customer Support Team Lead, your primary focus will be on agent performance – from setting clear goals, continuously monitoring the quality and efficiency of the support they provide, and providing actionable feedback, to identifying areas for growth and celebrating wins.
At Preply, we believe the success of our learners and tutors starts with the success of our team. If you’re passionate about developing talent, driving performance, and creating impactful change, this is the role for you!
What you'll be doing:
Encourage, provide and support your team in achieving their goals.
Create a safe working environment supporting diversity of backgrounds and opinions.
Analyze, plan and troubleshoot work activities.
Nurture (multicultural) talent and lead by understanding your people.
Together with your team you find solutions for our tutor and students, formulate new ideas and embrace change.
Ensure continuous reporting of performance, adherence and attendance.
Improve our key Customer Support metrics from good to stellar (Contacts per Hour, Average Handling Time, First Response Time, Customer Happiness, Service Quality, First Contact Resolution).
Manage some projects in the Customer Support team.
What you need to succeed:
Ability to support, develop and grow team members on an individual level.
Ability to make independent decisions and set priorities.
Be a change ambassador handling operational challenges of a fast scaling company.
Networking and ability to influence others.
Excellent teamwork skills.
Capacity to make data driven decisions, excel is a plus.
Requirements
- ·Capacity to make data driven decisions, excel is a plus.
- ·Experience leading an internal or outsourced team of approximately 16 Customer Care Agents.
- ·Why you'll love it at Preply:
- ·An open, collaborative, dynamic and diverse culture;
- ·A generous monthly allowance for lessons on Preply.com , Learning & Development budget and time off for your self-development;
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Preply, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $175k to $255k per year · You'll be taken to the employer's careers page.