Preply
Customer Support Agent Remote (Ukraine-based)
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Kyiv
Employer listed it 5 months ago · Added yesterday
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Kyiv
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Kyiv, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Kyiv, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We power people’s progress.
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
Our impact in one sentence:
To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
At least 5 reasons to join our Customer Support Squad
Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).
Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.
No calls—only written communication via chats, emails, and social.
We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.
What you'll be doing
Answer customers’ questions and resolving any issues that they may be facing;
Identify problem areas and flagging them to the concerned team;
Ensure customer satisfaction, and work on collecting and tracking user's feedback;
Work closely with the product teams to resolve issues and share customer feedback;
What you need to succeed
Previous experience providing support through live chats
Fluency in English
Strong technical and analytical skills;
Ability to provide proactive and innovative solutions;
Outstanding written and verbal skills;
Ability to understand customer's needs;
Requirements
- ·Ability to provide proactive and innovative solutions;
- ·Outstanding written and verbal skills;
- ·Ability to understand customer's needs;
- ·Ability to work in teams;
- ·A customer-centric, empathetic mindset with excellent listening skills;
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Preply, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.