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Content, QA, And Learning Development

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 4 weeks ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

$200k to $250k per year

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Mid

Category

Software

Published by the employer

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Not mentioned in the advert
Where you can work from
Location eligibility not confirmed
Contract
Not mentioned in the advert
Experience asked for
Not mentioned in the advert
Pay
- Competitive salary & equity

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

  • Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
  • Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
  • Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

  • Source listing states candidate location: "Remote"

What Nomaders makes of it

  • No residency or region requirement found in the job description
  • Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

  • “- A track record of building at least one of QA, content, or L&D from scratch, and demonstrated ability to raise the standard on the others.”

Questions worth asking: Nomaders interpretation

  • The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
  • The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About the Role

The Customer Experience team at Polymarket is small, high-output, and operating in a space where the questions agents answer, whether from a human or an AI, are genuinely hard. Markets, probabilities, resolution rules, and financial mechanics are not standard support territory. We work with an in-house team and outsourced partners, and right now the systems that keep quality consistent, knowledge accurate, and agents ramped quickly are being built in real time. This role owns all three.

Your mandate is to make sure every agent, human or AI, gets the answer right the first time, and that when something goes wrong, it only goes wrong once. That means owning QA, knowledge and content, and learning and development as a single connected system, not three separate workstreams. You will set the quality bar, maintain the knowledge that feeds both people and AI, and build the training that gets new agents to standard fast. Then you will close the loop: QA findings become training, training gaps become content, and content keeps the AI accurate.

This is a builder role. Some of the infrastructure exists; most of it needs to be designed, implemented, and owned by you. You will also hire and lead the specialists who run these programs day to day. If you want a role where the system is already in place, this is not it. If you want to build the system and then run it at scale, it is.

What You'll Do

- Define the QA scorecard, run weekly audits across human and AI conversations, and calibrate scoring with in-house and BPO teams monthly so the quality bar is the same everywhere.

- Build an AI-assisted QA program that reviews a materially larger share of conversations than traditional sampling allows, and use what it finds to drive action.

- Own the help center, internal knowledge base, macros, and the knowledge inputs and prompts that feed our AI agents, keeping all of it accurate as products and policies change.

- Design and run onboarding and ongoing training for in-house agents and BPO partners, tracking ramp time and holding both to the same standard.

- Translate QA failure patterns into new training modules, updated content, or process changes so the same issue does not keep appearing in audits.

- Build compliance review into QA workflows for regulated interactions, and report on results alongside standard quality metrics.

- Hire, develop, and manage specialists across QA, content, and L&D as the team grows.

What We're Looking For

- 6 or more years working in QA, knowledge management, or L&D inside a support organization, with real ownership over outcomes, not just execution.

- A track record of building at least one of QA, content, or L&D from scratch, and demonstrated ability to raise the standard on the others.

- Experience running programs across both in-house and outsourced teams, including calibration sessions and holding BPO partners to internal quality standards.

- Strong writing skills: you can produce help center articles and training materials that agents actually read and use.

- Hands-on experience with QA platforms, an LMS, and a help center CMS. You know how these tools work and how to get the most out of them.

- Comfortable with data: you track QA scores, ramp time, deflection rates, and CSAT impact, and you report on them clearly.

- Experience managing and developing a team of specialists.

- (Plus) Direct experience with AI-assisted or agentic QA tools, not just awareness of them.

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

  • ·- Competitive salary & equity
  • ·- Full Health, Vision, & Dental coverage
  • ·- Hardware setup: new MacBook Pro, big display, & accessories
  • ·Pay Transparency
  • ·Base salary range: $200,000 to $250,000, plus equity and benefits.

How to apply

  1. 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Polymarket, mentioning your remote working experience.
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 26d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$200k to $250k per year · You'll be taken to the employer's careers page.