Polymarket
More roles at PolymarketAnalytics Engineer, Customer Experience
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 4 weeks ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
$200k to $250k per year
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Data
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Competitive salary & equity
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Polymarket
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About the Role
The CX team at Polymarket is small, high-ownership, and directly responsible for the experience of users moving real money on the world's largest prediction market. Right now, the team handles a high volume of complex issues across withdrawals, KYC, and market resolution, and the data infrastructure to understand that work at scale is still being built. That's where this role comes in.
We're hiring a senior analytics engineer to own the data foundation for CX. You'll build the models, pipelines, and semantic layer that turn raw support data into something the team can actually use. This isn't a role where you inherit a clean system and maintain it. You'll be making foundational decisions about how CX data is structured, sourced, and trusted, and those decisions will shape how the team operates for years.
This matters because CX data at Polymarket is genuinely complex. Users interact across crypto rails, prediction markets, and identity verification flows, and the failure modes are varied and often novel. The person in this role needs to understand that complexity well enough to model it correctly, and to communicate clearly with both engineers and non-technical CX teammates about what the data does and doesn't show.
What You'll Do
- Design and maintain dbt data models for support data, covering ticketing, KYC, withdrawals, and market resolution workflows
- Integrate data from sources including Decagon, BPO partners, CRM systems, and WFM tools into the cloud warehouse
- Build data quality tests, monitoring, and documentation so the team can trust what they're looking at
- Define shared metrics and dimensions in the semantic layer so CX, ops, and leadership are all calculating things the same way
- Build dashboards and self-serve datasets that let CX teammates answer operational questions without waiting on a data request
- Identify recurring failure patterns in support data and translate them into documented findings for the CX playbook and internal stakeholders
- Partner with the central data engineering team on shared pipelines, infrastructure decisions, and data governance
What We're Looking For
- 5+ years in analytics engineering, data engineering, or a closely related data role
- Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation
- Experience working with a cloud data warehouse such as Snowflake, BigQuery, or Redshift
- Experience with data ingestion tools such as Fivetran or Airbyte, and working knowledge of Python
- Strong data modeling fundamentals and a track record of building systems that non-technical teams actually use
- Experience diagnosing complex, multi-variable issues and communicating findings clearly to non-technical stakeholders
- Track record of building or improving documentation, whether data documentation, support playbooks, or process guides
- (Plus) Prior experience working with customer support, CRM, or trust and safety data
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·- Competitive salary & equity
- ·- Full Health, Vision, & Dental coverage
- ·- Hardware setup: new MacBook Pro, big display, & accessories
- ·Pay Transparency
- ·Base salary range: $200,000 to $250,000, plus equity and benefits.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Polymarket, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 26d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
$200k to $250k per year · You'll be taken to the employer's careers page.