Senior Operations and Collections Specialist

About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the role

We're looking for a Senior Operations and Collections specialist to join our Credit team at Pleo. You'll own collections end to end — from the first conversation with a customer who's fallen behind, through to external agencies and legal action — as we scale our credit product. If you're excited about running Collections as its own function and are passionate about B2B credit, this is the opportunity for you.

Who you’ll be working with and reporting to You'll report to our Senior Operations Manager and join a team of four who own Credit Operations at Pleo. Most of the work happens across boundaries: you'll partner closely with risk, underwriting, finance, product and our customer-facing teams to recover what's owed and stop the same problems recurring.

What you’ll be doing

As a Senior Operations and Collections specialist, you will:

Monitor a portfolio of customers that are unwilling or unable to pay back their credit

Engage with customers in the portfolio in a 1:1 capacity to resolve breach of credit terms

Liaise with external agencies and legal firms in different jurisdictions when internal solutions are not found, including instructing legal actions and registering claims in insolvencies

Build and maintain reports pertaining to collections activities, amounts collected, amounts written off, internal and external portfolio performance, and provide other reports and insights as required

Collaborate with leadership, risk & underwriting and other operational teams to support policy changes and proactive monitoring based on data driven analyses

Create and maintain documentation relating to the collections processes

What you bring You’ll thrive in this role if you have:

Experience in collections, risk and compliance, and/or data analysis.

Background in customer-facing roles across B2B or B2C (such as Customer Support, CX, or Customer Success).

Strong independent leadership skills: you can self-motivate and balance daily tasks with long-term projects effortlessly.

Intermediate skills with Google Workspace, SQL, and GenAI (including agentic AI tools).

Experience collaborating with product and engineering teams to fix bugs and scope new features.

The skill to convey complex operational concepts with simplicity and empathy.

Sharp prioritisation skills that let you weigh impact against effort every day.

Familiarity with FinTech, collections, or legal environments is a strong plus.