Senior TechOps Engineer

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

Team Overview

Plaid's TechOps team is the technical foundation that is a major stakeholder in keeping the company running. We own the systems, tools, and infrastructure that every Plaid employee depends on from identity and endpoint management to help desk support, office infrastructure, and the internal tooling that powers day-to-day productivity.

What sets us apart from a traditional IT team is how we approach the higher level goals we have to improve our systems and tooling over time. We treat corporate infrastructure like an engineering problem: configuration lives in code when possible, endpoint provisioning is automated, access assignment is self-service, and we're always looking for ways to make our systems more reliable and our support burden smaller. We've built real momentum in that direction, and we're investing in the people and tools to take it further.

We're a small team with broad ownership and high standards. We work closely with Security, Engineering, and People teams to make sure Plaid's internal environment is secure, scalable, and ready for where the company is going whether that's a new office, a new compliance requirement, or a new way of working enabled by AI tooling.

Role Overview

While you would be required to take part in our on-call rotation for a few hours a week, this isn't just a break/fix IT position, it's a chance to build, improve and own systems that a thousand-person company depends on.

If you care about doing IT the right way, infrastructure as code, automation-first, and are very security-minded, this team is actively building that culture and we need someone with existing experience in this area to help us move even faster.

In this role you will be expected to own various domains, extend existing capability for the team on a longer term roadmap and work on larger scope (quarter or longer) and more complex projects.

Responsibilities

Leading others on the team, unblocking others and providing some guidance and mentorship.

Helping the team build out its roadmap, advocating for work that should be done in the future and backing it up with a plan.

Owning and improving Okta configuration, lifecycle policies, access reviews, MFA enforcement, Workflows automation

Managing endpoint configuration via Iru/Kandji, with a preference for policy-as-code and version-controlled configs

Building and maintaining automation to reduce repetitive support burden

Evaluating, deploying and supporting AI tooling to improve team and company productivity

SaaS procurement/renewals for the systems we own

Active ownership of many companywide SaaS platforms (Google Workspace, Linear, Slack, Okta etc.)

Supporting other Eng, Security and GTM teams with planned work that crosses into the team boundary of the systems we support or our expertise.

3 days a week in the office

Qualifications

Must have experience:

5+ years of experience supporting a large fleet of macOS devices

mobile device management for Apple devices (Iru, Intune, Workspace One etc.)