Product Manager, Plaid Account [Consumer]

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also building out Plaid’s first B2C product, which is an exciting, 0-1 space for us. Both areas are top business priorities.

Responsibilities

As the Plaid Account PM, you will own everything related to the consumer identity on Plaid. This includes:

User authentication (UX and risk models)

Launching a surface for users to manage their connections and permissioning with various applications and agents. You will own this surface area across web and mobile

Leading company-wide workstreams around establishing a first party relationship with consumers

Roadmap around creating deeper and richer network of consumer profiles on Plaid

You will own the roadmap for the above and partner with cross-functional team to hit your goals:

Drive prioritization and execution (build, measure, iterate)

Identify opportunities through consumer feedback and staying close to our data / dashboards

Partner with cross-functional team (design, research, data science, ML, legal, and compliance) to do all of the above

Qualifications

5+ years of building product at consumer-facing companies

You have evolved your company’s user authentication stack from simple → complex, and can speak knowledgeably about how you made key product decisions accounting for the various tradeoffs involved

The changes you personally launched have driven meaningful outcomes at B2C companies

You have significant experience with growth-adjacent work, involving UX and ML changes

You have successfully led workstreams that involved aligning large groups of stakeholders

Other things that matter

You thrive in a culture of high ownership, velocity, and throughput, and speak your mind regardless of level

You have a track record of scrappily developing clear perspectives in areas of ambiguity

You have a strong opinion on both UX and data

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.