Pivotal Health
IT Support Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Williamsburg, NY
Employer listed it 8 weeks ago · Added 5 days ago
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
$110,000 to $130,000
Location
Hybrid · Williamsburg, NY
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Williamsburg, NY, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Williamsburg, NY, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Pivotal Health
Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
Role Overview
We're looking for an IT Support Specialist to help lead IT as we plan to relocate one of our office locations and continue to scale. You'll own End-User & SaaS Support, Networking & Infrastructure, and will work cross-functionally with all departments, and play a critical role in shaping IT Support. This role reports directly to our Director of IT.
What You’ll Do
End-User & SaaS Support
Provide day-to-day IT support for Google Workspace and Microsoft (PC/Mac) environments
Administer and troubleshoot core SaaS applications; manage user access and licensing
Troubleshoot hardware/software issues across Windows and Mac platforms
Manage user lifecycle: onboarding, offboarding, and account provisioning/deprovisioning
Deliver in-office, hands-on IT support and remote support for distributed employees
Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation
Networking & Infrastructure
Support and troubleshoot office networking (wired and wireless connectivity)
Maintain core IT infrastructure and endpoint hardware
Video Conferencing & AV
Support Zoom, Google Meet, and Microsoft Teams for meetings and collaboration
Provide in-office AV support, including conference room setup and troubleshooting
Project Management
Lead and coordinate IT projects from planning through completion
Manage timelines, priorities, and stakeholder communication across initiatives
Requirements
- ·Comfortable supporting video conferencing (Zoom/Google Meet/Teams) and in-office AV
- ·Fast learner, able to make quick decisions and keep pace at a fast-moving tech company
- ·Why You’ll Love Working Here
- ·If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you .
- ·Benefits Include:
Benefits
- ·Competitive compensation, including equity
- ·Full health, dental, and vision coverage
- ·Retirement savings plan through 401(k)
- ·Flexible time off
- ·Opportunities for company-wide connection and events
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Pivotal Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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$110,000 to $130,000 · You'll be taken to the employer's careers page.