PermitFlow

More roles at PermitFlow

Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · New York City, NY

Employer listed it 8 months ago · Added 5 weeks ago

Been open since 8 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

$130k to $180k per year

Location

Hybrid · New York City, NY

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Our HQ is in New York City with a hybrid schedule (3 in-office days per week).
Contract: What We Offer (Full-Time Roles Only)
Experience asked for: 3+ years of experience managing mid market customers at early-stage tech startups
Pay: Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity.

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around New York City, NY, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "New York City, NY, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how . Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins , Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We are seeking NYC-based candidates or those open to relocation to NYC.

Role Overview

PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you’ll be responsible for driving value across your customer base from onboarding through renewal. This role requires a proactive team player who thrives in ambiguity and takes a customer-first approach, balancing the needs of our customers’ businesses with PermitFlow’s strategic priorities.

What You'll Do

Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers

Own customer rollout, lifecycle management, and renewal for your book of business

Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform

Proactively build and project-manage intervention plans for at-risk customers

Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap

Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs

What We're Looking For

3+ years of experience managing mid market customers at early-stage tech startups

Proven ability to turn product usage data into insights that drive customer success and ROI

Strong analytical skills, comfortable using BI dashboards to inform success strategies

Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

What We Offer (Full-Time Roles Only)

Competitive salary and meaningful equity in a high-growth company

100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA

401(k) savings plan

Unlimited PTO and paid family leave

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

·Competitive salary and meaningful equity in a high-growth company
·100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
·401(k) savings plan
·Unlimited PTO and paid family leave
·Home office & equipment stipend

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at PermitFlow, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.