OpenAI
Customer Learning Program Lead
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · San Francisco
Employer listed it 2 months ago · Added 4 days ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$266,000–$300,000
Location
Hybrid · San Francisco
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around San Francisco, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "San Francisco, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Team
OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value.
About the Role
Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.
Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.
This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.
In this role, you will:
Lead and develop a high-performing Customer Learning team.
Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
Turn priority customer needs into role-based tracks, paths, and high-quality programs.
Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
Lead how learning reaches customers through owned and partner channels.
Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
You might thrive in this role if you:
Build strong teams, grow talent, and create accountability.
Shape education strategy from customer needs and turn it into programs with measurable impact.
Make clear portfolio choices about investment, capacity, and focus.
Turn complex learning into clear journeys customers can understand and use.
Reach customers through owned and partner channels, building trust across teams.
Qualifications
Required
10+ years in customer education, product education, digital learning, customer adoption, or a related field.
Substantial experience managing and developing a multidisciplinary customer education or learning team.
Requirements
- ·10+ years in customer education, product education, digital learning, customer adoption, or a related field.
- ·Substantial experience managing and developing a multidisciplinary customer education or learning team.
- ·Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- ·Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
- ·Evidence that your work changed product use, adoption, or measurable customer value.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at OpenAI, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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