Supply Chain Operations Program Manager, AI Infrastructure

About the Team

OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role

We are seeking a Operations Program Manager (OPM) to serve as the single-threaded operational leader for new hardware introductions (NPI) and production ramps across OpenAI’s AI infrastructure systems.

This role combines hands-on execution with strategic ownership. You will be responsible for defining the operating model, aligning cross-functional stakeholders, setting the critical path, making informed tradeoffs, escalating decisively, and ensuring hardware programs deliver on schedule, quality, cost, and scalability.

Success in this role requires comfort operating in ambiguity, influencing without authority, and driving alignment across internal teams and external partners—while keeping eyes firmly on long-term system scalability and repeatability. In this role, you will:

Strategic & Leadership Ownership

Act as the single-threaded owner for operational readiness across NPI and ramp, accountable for outcomes from early bring-up through sustained production

Translate OpenAI’s infrastructure strategy and engineering objectives into clear operating plans, execution priorities, and decision frameworks

Drive alignment across Engineering, Operations, Strategic Sourcing, Finance, Capacity Planning, and Executive stakeholders by framing tradeoffs, risks, and recommendations

Proactively identify inflection points where decisions or investments are required to protect long-term scale, reliability, or cost targets

Influence operational strategy with manufacturing partners by setting expectations on execution rigor, accountability, and continuous improvement

Program Execution & Operational Excellence

Drive overall NPI build readiness, including material accountability, manufacturing and test readiness, product data availability, factory infrastructure, and qualification plans

Lead transition activities from NPI to mass production, partnering closely with Sustaining Operations teams to ensure seamless ownership transfer

Translate engineering requirements into actionable, factory-ready plans with tier-1 manufacturing and integration partners

Lead cross-functional build and debug cadences; ensure issues are clearly owned, aggressively driven, and formally closed with root cause and prevention

Drive factory and deployment ramp readiness, including throughput, site readiness, yield targets, quality controls, and reliability gates

Own end-to-end risk management—identification, mitigation planning, escalation, and executive-level communication

Surface systemic bottlenecks, inefficiencies, or failure modes; propose and implement durable solutions across process, tooling, and organizational interfaces

Build, formalize, and scale repeatable operating mechanisms that enable predictable, high-velocity hardware development

Systems, Process & Partner Leadership

Define requirements for operational systems (e.g., PLM enablement), and partner with internal teams to implement, test, and operationalize them

Establish clear scopes, roles, and responsibilities across internal teams and external partners to ensure clean execution boundaries

Build strong, trust-based relationships with contract manufacturers, OEMs, and integrators—driving accountability, performance, and transparency