Omni

Product Expert, Customer Support (Sydney)

Work from home

Remote role where the employee must remain based in a particular country.

Australia only

Employer listed it 2 weeks ago · Added today

Been open since 2 weeks ago, still checked daily, but it has been live a while.

This listing wasn't found on its job board during the last check. It may have just closed, check the original posting before spending time on an application.

Salary

$107,000–$150,000

Location

Australia only

Timezone

APAC

Contract

Full-time

Experience

Mid

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Sydney, Australia"
Job description states: "Based in San Francisco"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

About Omni

Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.

About the Role

We are looking for a Product Expert to be the face and heart of the Omni experience. You’ll blend technical SQL expertise with a passion for high-touch support , helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams.

Responsibilities

Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack.

Act as the primary expert for customers and partners via Slack, while surfacing feature requests and reproducing bugs to improve the product.

Deliver "above-and-beyond" technical help, digging deep to find creative solutions to complex data questions.

Give voice to customer needs in internal discussions with Product and engineering Partner with Product, Engineering, and Marketing to share usage trends, report bugs, and surface feature requests.

Build trust-filled advisory relationships and contribute to our community site with troubleshooting guides and design patterns to enable self-service.

Work with Solutions Engineering to identify trends and recommend new tools and product improvements that make data teams more successful

About You

Strong SQL skills (specifically for analytics) and 3-5 years in data analytics or business intelligence preferred.

You genuinely enjoy daily interaction with customers and have a natural desire to teach and help others.

You love digging into the "why" behind a technical issue and are always eager to learn new tools.

You can translate complex data concepts into clear, actionable advice, both in writing and verbally.

Location

Candidates must be located in the Sydney area.

Why Join Us

Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team

Health, dental, and vision insurance

401(k) Plan (for US-based roles)

Unlimited PTO

Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.

Requirements

·Strong SQL skills (specifically for analytics) and 3-5 years in data analytics or business intelligence preferred.
·You genuinely enjoy daily interaction with customers and have a natural desire to teach and help others.
·You love digging into the "why" behind a technical issue and are always eager to learn new tools.
·You can translate complex data concepts into clear, actionable advice, both in writing and verbally.
·Candidates must be located in the Sydney area.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Omni, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 23h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.