Numeric

Customer Success Lead

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · New York

Employer listed it 5 months ago · Added 3 weeks ago

Listed for 129 days before it closed.

This job has closed

Numeric has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

$195k to $225k per year

Location

Hybrid · New York

Timezone

Not stated

Contract

Full-time

Experience

Lead

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: We’re hybrid but in-office first, with teams in New York, San Francisco, and London, and we just shipped the product that will define our next decade.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around New York, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "New York, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Why Numeric

Every business runs on accounting, but the systems underneath it were built for a different era. Today’s ERPs don’t store a company’s financial data. They store a diluted copy of it. Every contract, lease, and invoice gets flattened into a journal entry, and the context that made it meaningful is thrown away. That’s why accounting teams spend every month re-checking numbers, stitching together spreadsheets, and waiting on engineering, and why AI struggles to do real accounting work. Accounting doesn’t have a reporting problem. It has a data problem.

Enter Numeric: the data platform finance teams run on. We started with the month-end close, where the data problem hurts most, and hundreds of finance teams now run their close on Numeric. That work led us to rebuild the system of record itself. In September 2026 we launched the Financial Data Platform (FDP) , a platform built for the agent era. Instead of a journal entry, the real business object enters the system and the accounting is derived from it. Every number is traceable to its source, reporting works on any dimension, and accountants and AI agents finally have enough context to work together. While others bolted AI features onto the old data model, we built a new one.

We have a growing base of customers who love our product, including Anthropic, Plaid, Brex, Betterment, Wealthfront, and Asana. We’ve raised $89M from top-tier investors including IVP, Menlo Ventures, Founders Fund, and 8VC, along with founders and executives from Ramp, Segment, and other category-defining companies. We’re hybrid but in-office first, with teams in New York, San Francisco, and London, and we just shipped the product that will define our next decade. There’s never been a better time to join.

About This Role

Own Customer Success. Build the function that keeps Numeric customers healthy, adopted, and renewing. In the AI era, the winner owns the financial data and the workflow. CS is how we make Numeric the system of record that customers cannot rip out, recreate, or replace. We're looking for someone to own this function end-to-end: the operating system, the team, and the number.

What You'll Do

Make customers love Numeric. Build champions, drive case studies, and own a world-class post-sales motion.

Build the operating system. Health scoring, QBR cadence, escalation paths, save-play library, exec sponsor program. The bones exist; your job is to mature them into a system that holds as the book and expectations grow.

Hit GDR. Own the number. Define healthy vs. at-risk vs. churning, and put a save playbook behind each state.

Design the activation model. Define what "adopted" means per product and drive change management and time to value.

Scale the team. Coach and hire CSMs as we grow.

About You

8+ years total, with 3+ years managing a team of ~3–8 (owned hiring, headcount, and performance — not just mentoring).

Built a customer-facing function. You stood up the playbook, not inherited it. Title doesn't have to read "CS": Implementation Lead, Chief of Staff, PM owning a customer motion, or consultant-turned-operator all qualify if the work was the same shape.

Owned a hard outcome number directly. GDR above all, plus NDR, GRR, TTV, activation, and expansion. You've been graded against customer behavior, not activity.

Systems designer. You design the operating system, not just run it: signal, play, owner, review loop, dashboard, cadence, escalation.

AI-fluent. You build systems where others repeat tasks, and infrastructure where others rely on effort.

Credible in a Controller/CAO room. You can hold your own in implementation, audit, or accounting-tech conversations. CPA optional.

Player-coach. Numeric is under 100 people. Not a hands-off VP. Not a commercial seat.

Nice To Haves

Implementation or Solutions Lead who's owned go-live and adoption and wants the long arc of the relationship.

PM or Chief of Staff at a complex-buyer SaaS, looking to own a P&L-adjacent function end-to-end.

Consultant-turned-operator who's already led a team and a number.

Requirements

·8+ years total, with 3+ years managing a team of ~3–8 (owned hiring, headcount, and performance — not just mentoring).
·Owned a hard outcome number directly. GDR above all, plus NDR, GRR, TTV, activation, and expansion. You've been graded against customer behavior, not activity.
·Systems designer. You design the operating system, not just run it: signal, play, owner, review loop, dashboard, cadence, escalation.
·AI-fluent. You build systems where others repeat tasks, and infrastructure where others rely on effort.
·Credible in a Controller/CAO room. You can hold your own in implementation, audit, or accounting-tech conversations. CPA optional.