Global Head of Facilities

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

Neko Health operates physical spaces that are unlike anything else in healthcare. Our clinics are designed to the standard of a flagship retail experience: every surface, every material, every interaction is considered. Members notice. They come back. They tell others. That standard does not happen by accident. It is the result of deliberate operational craft applied at every level of the physical environment.

The Global Head of Facilities owns that craft at scale. You are responsible for the full spectrum of how Neko's spaces function and feel: hard and soft services, security, and health and safety across every market we operate in. You will set the global standard, lead a team of Regional Facilities Leaders, and build the systems that make exceptional spaces repeatable as we grow.

This role reports directly to the COO. It is a company-level position with influence over how Neko shows up physically to every member we serve.

What You’ll Deliver in the First 6–12 Months

Strategy & Standardisation

Define and own the global facilities strategy, setting consistent standards, operating procedures, and performance benchmarks across all markets

Build scalable playbooks, tooling, and reporting frameworks that allow the function to grow efficiently as new clinics and offices are added across geographies

Benchmark against best-in-class facilities and healthcare operations globally, continuously evolving the standard Neko holds itself to

Team Leadership & Regional Oversight

Lead, mentor, and develop a team of regional Facilities Managers, providing clear direction and accountability across markets

Establish the operating rhythm — cadences, escalation paths, and governance — that keeps regional teams aligned and performing consistently

Foster a high-performance culture that balances global standards with the autonomy regional managers need to execute locally

Expansion & Operational Readiness

Partner with Expansion, Operations, and Medical teams to develop a repeatable model for ongoing clinic maintenance, upkeep, and refresh cycles, ensuring every site continues to meet Neko's quality bar long after opening day

Oversee global vendor relationships and strategic service agreements, ensuring quality, consistency, and strong commercial terms across markets

Ensure all facilities meet applicable regulatory, safety, and healthcare compliance requirements, with a unified risk and emergency preparedness framework

Drive performance and financial rigour

Own the global facilities budget, allocating resources to protect quality and safety while identifying where smart efficiency is possible without compromising the member experience.

Define and track the KPIs that tell the true story of facilities performance globally, across hard services, soft services, security, and compliance, using data to identify trends before they become problems.

Report on facilities health and strategic priorities to the COO and Operations Leadership Team on a regular basis

Minimum Qualifications