Neko Health
Signature Concierge - UK
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London
Employer listed it 2 months ago · Added yesterday
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · London
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role purpose
Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.
What you'll be deliver in the first 6-12 months
Every Signature member receives a seamless, personalised end-to-end experience — from first contact through clinic visit to follow-up — with all actions completed within defined SLAs.
A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols — raising consistency and quality across every touchpoint.
Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.
Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.
Requirements
• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment
• Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience
• Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys
• Demonstrated ability to manage sensitive member information with discretion and professionalism
• Proactive mindset — anticipates member needs and resolves issues before they surface
• Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk)
• Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff
Preferred
• Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity
• Language skills or cultural sensitivity, beneficial for supporting Signature members across markets
• Familiarity with healthcare environments or regulated service settings
• Experience contributing to process documentation, SOPs, or playbook development
Requirements
- ·• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment
- ·• Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience
- ·• Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys
- ·• Demonstrated ability to manage sensitive member information with discretion and professionalism
- ·• Proactive mindset — anticipates member needs and resolves issues before they surface
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Neko Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.