n8n

Manager, Customer Success | Remote on West Coast

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

Source: the job board's country tag. The advert itself does not name United States.

Employer listed it 3 weeks ago · Added 3 weeks ago

Listed for 18 days before it closed.

This job has closed

n8n has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

$162k to $198k per year

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas 🎯 Your main goal will be to build and lead a high-performing Customer Success…
Contract: Not mentioned in the advert
Experience asked for: 💼 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers.
Pay: Competitive compensation 💸 – We offer fair and attractive pay.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Washington State, California, Colorado, Texas, Remote"
Job description states: "based in one of the following states"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“👥 People leadership: You have 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

Cultivated a community of more than 650,000 active developers and builders

Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register .

We’re in a defining moment of an incredible journey. Come and build with us.

This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas 🎯 Your main goal will be to build and lead a high-performing Customer Success function on the West Coast, helping n8n’s most strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model for our next stage of growth.

To make that happen, you’ll combine hands-on customer leadership, deliberate people development, and strong operational execution:

LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS

Partner with CSMs to navigate complex customer challenges and develop strategies for our largest and highest-risk enterprise accounts.

Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.

Stay hands-on with strategic accounts while the West team scales, including personally owning customer relationships where needed.

BUILD AND DEVELOP A HIGH-PERFORMING WEST COAST TEAM

Hire and onboard the remaining CSMs needed to build out the West Coast Customer Success team.

Coach and develop your team through structured 1:1s, clear development plans, and deliberate skill-building.

Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.

DRIVE OPERATIONAL EXCELLENCE

Establish and run a consistent operating cadence across forecasting, account health, and structured risk reviews.

Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.

Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates.

SHAPE THE CUSTOMER JOURNEY WITH CROSS-FUNCTIONAL PARTNERS

Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience.

Requirements

·👥 People leadership: You have 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.
·💼 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers.
·💻 Tech industry experience and relevant Enterprise subject-matter expertise : You’ve worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers.
·📊 Operational discipline: You’re comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track.
·🛠️ Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly.

Benefits

·Competitive compensation 💸 – We offer fair and attractive pay.
·Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
·Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
·Europe: 30 days of vacation, plus public holidays wherever you are.
·US: 20 vacation days, 8 sick days, plus public holidays wherever you are.