n8n

Senior Support Engineer | Remote | North America

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 5 weeks ago · Added 4 days ago

Been open since 5 weeks ago, still checked daily, but it has been live a while.

Salary

$121,100–$148,100

Location

Timezone

US East

Contract

Full-time

Experience

Senior

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in United States, Canada.

What the employer says

Source listing states candidate location: "United States, Toronto, Florida, New York, Ottawa, Massachusetts, Virginia, Colorado, New Jersey, Texas, Remote"
Job description states: "based in one of the US states where n"

What Nomaders makes of it

Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

Cultivated a community of more than 650,000 active developers and builders

Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register .

We’re in a defining moment of an incredible journey. Come and build with us.

Our support team keeps expanding, and we’re looking for a Senior Support Engineer to help us raise the technical depth and quality of support as n8n grows across increasingly complex enterprise use cases.

Your main goal will be to solve n8n’s toughest customer challenges and help us deliver a world-class technical support experience at scale.

You’ll combine deep technical troubleshooting with customer empathy, product insight, and a builder mindset — resolving difficult problems while making our product, processes, and team better along the way.

OWN COMPLEX TECHNICAL & ENTERPRISE SUPPORT

Take ownership of complex technical issues across tickets, chat, and community channels, driving them from first investigation through to resolution.

Diagnose issues across workflow execution, APIs, integrations, networking, self-hosted environments, and performance using logs, reproduction environments, and systematic debugging.

Support enterprise customers through high-impact or business-critical issues with clear communication, strong judgement, and a focus on restoring value quickly.

PARTNER WITH ENGINEERING TO SOLVE ROOT CAUSES

Collaborate closely with Engineering and Product to investigate bugs, identify root causes, and provide high-quality technical context for escalations.

Distinguish between configuration issues, product defects, integration behaviour, and infrastructure problems so issues reach the right owners quickly.

Identify recurring patterns in customer issues and turn them into actionable product, reliability, and usability improvements.

SCALE HOW WE SUPPORT CUSTOMERS

Create and improve documentation, troubleshooting guides, FAQs, internal runbooks, and knowledge-base content that enable customers and teammates to solve problems faster.

Help evolve support processes, tooling, and automation as our customer base and technical complexity continue to scale.

Contribute to our paid on-call rotation, helping provide reliable support for urgent customer issues outside standard business hours.

RAISE THE BAR FOR TECHNICAL SUPPORT

Requirements

·Senior technical support experience: You have 5+ years of experience in technical support, support engineering, or another customer-facing engineering role and are comfortable owning complex problems end to end.
·Enterprise customer experience: You have experience supporting technically sophisticated customers where reliability, urgency, clear communication, and stakeholder management matter.
·APIs & integrations: You have a strong understanding of APIs, webhooks, authentication, data flows, and integrations and can systematically troubleshoot where things are breaking.
·Networking fundamentals: You have strong knowledge of concepts including DNS, HTTP/HTTPS, TCP/IP, proxies, certificates, and common connectivity issues.
·Kubernetes: You have hands-on experience troubleshooting applications running in Kubernetes environments.

Benefits

·Competitive compensation 💸 – We offer fair and attractive pay.
·Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
·Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
·Europe: 30 days of vacation, plus public holidays wherever you are.
·US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at n8n, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.