n8n

Strategic Customer Experience & Success Programs Manager

Region RestrictedNew today

Remote work allowed only within certain countries or regions.

Employer listed it 13h ago · Found 11h ago

First listed today.

Salary

Not stated

Location

Timezone

CET ±2

Contract

Full-time

Experience

Mid

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Germany, Slovenia, Netherlands, Portugal, Finland, Slovakia, Ireland, Bulgaria, United Kingdom, Spain, Greece.

What the employer says

Source listing states candidate location: "Germany, Slovenia, Netherlands, Berlin Office, Portugal, Finland, Slovakia, Ireland, Bulgaria, United Kingdom, Spain, Greece, Remote"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

Cultivated a community of more than 650,000 active developers and builders

Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register .

We’re in a defining moment of an incredible journey. Come and build with us.

🎯 Your main goal will be to design and scale the programs, systems, and playbooks that help n8n retain, grow, and delight our most strategic enterprise customers, while working with the scaled Customer Success team to ensure a cohesive customer journey across segments.

To make that happen, you’ll turn customer insights and company goals into repeatable programs that enable our Customer Success team to operate effectively at scale:

BUILD AND SCALE CUSTOMER SUCCESS PROGRAMS

Design and continuously improve strategic programs across onboarding, adoption, QBRs, renewals, executive escalations, and other critical moments in the customer journey.

Develop customer segmentation strategies and codify the engagement models and playbooks CSMs should use across different customer tiers.

Create scalable enablement materials, including playbooks, templates, battlecards, and training, so programs are executed consistently across the team.

TURN CUSTOMER DATA INTO ACTION

Build and maintain our customer health scoring model in partnership with RevOps and Data, using meaningful signals of customer risk, adoption, and expansion opportunity.

Partner with Customer Success leadership and operations to translate retention and expansion goals into clear initiatives, timelines, metrics, and operating rhythms.

Track program performance across metrics such as adoption, NRR, churn, CSAT, and NPS, identifying what is working and where we should iterate.

CONNECT CUSTOMER INSIGHT ACROSS n8n

Lead cross-functional initiatives such as voice-of-customer programs, customer advisory boards, and product feedback loops.

Partner closely with Sales, Product, Marketing, RevOps, and Engineering to ensure customer insights inform decisions across the business.

Build mechanisms that turn frontline customer feedback into structured, actionable insights for relevant teams.

DRIVE ADOPTION AND CONTINUOUS IMPROVEMENT

Lead change management for new Customer Success tools, programs, and processes, including communication, training, rollout, and adoption.

Requirements

·📊 Analytical mindset: You’re comfortable using customer and revenue data to define metrics, identify patterns, and measure program impact in tools and systems.
·🧭 Cross-functional project leadership: You have strong project management skills and experience leading initiatives involving stakeholders across teams such as Sales, Product, Marketing, and RevOps.
·💬 Clear communication: You communicate complex ideas clearly in writing and verbally, and you’re comfortable presenting recommendations and results to senior leadership.
·⚡ Bias toward action: You’re comfortable operating with ambiguity, launching a strong v1, gathering feedback, and iterating quickly based on what you learn.
·📈 High-growth SaaS experience: You’ve worked in a fast-growing, product-led SaaS environment where processes and programs needed to evolve quickly.

Benefits

·Competitive compensation 💸 – We offer fair and attractive pay.
·Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
·Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
·Europe: 30 days of vacation, plus public holidays wherever you are.
·US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at n8n, mentioning your remote working experience and working hours (CET ±2).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 11h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.