Multiverse

More roles at Multiverse

Success Coach FTC

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · London

Employer listed it 3 weeks ago · Added 2 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Hybrid · London

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Contract: Not mentioned in the advert
Experience asked for: 2+ years of professional experience in coaching
Pay: Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "London, Hybrid"
Listing mentions "Hybrid" and three days per week in the office

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.

6 month FTC

Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our strategy, how capable we are to continuously improve core operating metrics and process and how supported our 300+ coaches are to have a daily, positive impact to our apprentices and learners.

As a Post-Gateway Success Coach , your primary focus will be on providing essential support and guidance to our apprentices as they prepare for their End Point Assessment (EPA) and resits. You will play a pivotal role in supporting our learners as they transition from on-programme learning to the successful completion of their EPA. You will be responsible for ensuring that learners are well-prepared, motivated, and engaged throughout this critical phase of their apprenticeship. Your role involves tracking engagement, facilitating EPA preparation, providing 1:1 support to Apprentices and, when needed, facilitating resubmissions. Additionally, you manage learner escalations and escalate when necessary. Your work contributes to learners succeeding in their EPA and continue their journey toward professional growth.

Key Responsibilities

Develop and oversee all post-gateway communications, experiences and escalations for learners focusing on an ultimate success metric of timely End Point Assessment pass.

Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies to ensure apprentices stand the best chance of succeeding

Simplify administrative processes to maximise your time spent with apprentices to drive customer value

Work closely with the Certification Operations team to ensure any necessary special considerations and documentation relevant to the apprentice are completed in a timely manner

Act as a first port of call for inbound apprentice queries including offering 1:1 support for apprentices seeking additional guidance on the EPA process, turning key trends in their questions into resources accessible to all apprentices.

Share insights with the wider Multiverse Delivery team relating to EPA-specific trends and opportunities to enhance timely, first-time pass rates and reduce technical fails, encouraging

What We're Looking For

2+ years of professional experience in coaching

Exceptional written, verbal and on-camera communication and presentation skills

Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment

Demonstrated mastery of coaching best practices and/or openness to develop in this area

Passion for delivering the best learning opportunities and supporting others on their development journey, passionate about social mobility and equity with continual curiosity in AI and proactively engaging in upskilling.

Experience managing and developing positive stakeholder relationships

Belief in the principles of applied learning: supporting learners to develop the knowledge, skills and behaviours to generate real business outcomes as quickly as possible

Commitment to continuous professional development and staying current with industry trends, e.g. you think about how AI would do a task before starting any process improvement.

Requirements

·Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment
·Demonstrated mastery of coaching best practices and/or openness to develop in this area
·Experience managing and developing positive stakeholder relationships
·Belief in the principles of applied learning: supporting learners to develop the knowledge, skills and behaviours to generate real business outcomes as quickly as possible
·Commitment to continuous professional development and staying current with industry trends, e.g. you think about how AI would do a task before starting any process improvement.

Benefits

·Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
·Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
·Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
·Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
·Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Multiverse, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.