MultiplyMii
Client Success Manager (US Staffing & Offshore Teams)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 months ago · Added 4 days ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $165k–$230k a year, a typical range taken from 58 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote Philippines, Remote"
- Job description states: "based in the US is a must."
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
What are we looking for:
We are searching for a Client Success Manager who will be working with our US based client. Our client has two services. They match Philippine talent with their clients who are in the Home Service Industry for various roles that support their operations. The other service is CFO and accounting services for the Home Service Industry. In this role, you will be responsible for managing the client journey from discovery to integration, serving as the main contact for any concerns. You will set success metrics, monitor performance, oversee daily reports, and manage workload. Additionally, you'll facilitate processes, lead meetings, build client relationships, and collaborate with internal teams to ensure smooth execution and clear communication.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable written and verbal English communication. You take pride in creating a client experience that is second to none.
This role is 100% work from home.
In this role, you will be responsible for:
Client Onboarding and Management:
Conduct initial discovery calls to understand client needs.
Prepare sales documents and proposals
Develop and manage the client journey from placement to successful integration.
Serve as the main point of contact for clients, addressing any concerns.
Performance Monitoring and Improvement :
Set success markers for clients and team members.
Lead regular check-ins with the PH team and clients to monitor progress and resolve issues.
Provide guidance on best practices and process improvements.
Operational Oversight:
Ensure smooth task handoff and workload management.
Oversee daily End of Shift reports and performance metrics.
Facilitate the sharing of best practices and continuous learning.
Process Facilitation:
Address any challenges related to task handoff or workload management.
Lead meetings to drive successful outcomes.
Client Relationship Management:
Build and maintain strong, long-term relationships with clients through regular communication and personalized service.
Conduct client satisfaction surveys and use feedback to improve services and address any concerns.
Requirements
- ·Core qualifications:
- ·At least 4 years as an Account Manager, Client Manager, or any similar position
- ·Experience working with companies based in the US is a must.
- ·Experience working in the offshore staffing industry is a strong plus.
- ·Experience working in the construction industry is preferred.
Benefits
- ·100% Remote Work
- ·80-120 Hours of PTO
- ·13th Month Payroll
- ·Life insurance of up to Php100,000
- ·Paid Philippine HMO & Dental plan
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at MultiplyMii, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $165k–$230k · You'll be taken to the employer's careers page.