MultiplyMii
Technical Solutions Engineer
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 5 weeks ago · Added 4 days ago
Been open since 5 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $120k–$225k a year, a typical range taken from 588 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote Philippines, Remote"
- Job description states: "Work from anywhere in the Philippines."
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Position Type : Full-time
Location: Philippines (Remote)
Schedule: Primarily local hours, with some US overlap
About the Company
Our client is a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products combine smart sensors, cloud-based analytics, and building management system integrations to help commercial buildings improve air quality, optimize HVAC operations, reduce energy consumption, and support healthy-building certifications.
Their solutions are designed for enterprise and commercial environments, including large-scale building portfolios, and integrate with existing building systems and networks.
About the Role
We are looking for a Technical Solutions Engineer – BMS / HVAC Controls to provide technical support and solutions expertise across customer deployments, support cases, pre-sales activities, and technical escalations. The ideal candidate has strong hands-on experience with BMS, HVAC controls, or building automation, combined with practical IP networking knowledge.
You will diagnose technical issues across BMS integrations, BACnet communications, networking, firewalls, proxies, SSL inspection, NTP, and device configuration. You will also work directly with enterprise customers, sales, customer success, deployment teams, and internal engineering. This role requires someone who can work independently through Tier 1–3 technical issues and explain complex engineering problems clearly to customers.
Responsibilities
Diagnose and resolve customer technical issues across BMS, HVAC controls, networking, and connected devices.
Troubleshoot BACnet integration issues, including point discovery, mapping, communication, and data validation.
Diagnose IP networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, proxies, SSL inspection, and NTP.
Support customers with network admission and device connectivity requirements.
Investigate data-quality issues and determine whether problems originate from the device, network, BMS, or integration layer.
Manage and resolve technical customer support cases through an external support queue.
Handle routine support requests as well as complex technical escalations.
Support Sales with technical questions during the pre-sales process.
Support Customer Success with technical account-health investigations.
Support Deployment teams when technical issues arise during installations.
Assist with security questionnaires and technical customer requirements.
Communicate complex technical issues clearly to both technical and non-technical audiences.
Document troubleshooting processes, solutions, and technical knowledge for internal use.
Provide product and engineering teams with feedback on recurring technical issues and customer requirements.
Requirements
- ·Investigate data-quality issues and determine whether problems originate from the device, network, BMS, or integration layer.
- ·Manage and resolve technical customer support cases through an external support queue.
- ·Handle routine support requests as well as complex technical escalations.
- ·Support Sales with technical questions during the pre-sales process.
- ·Support Customer Success with technical account-health investigations.
Benefits
- ·100% Remote Work – Work from anywhere in the Philippines.
- ·Career Growth Opportunities – Gain hands-on experience, and continuous learning.
- ·Collaborative & Innovative Team – Work alongside skilled professionals who value excellence
- ·Application Process
- ·We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at MultiplyMii, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k–$225k · You'll be taken to the employer's careers page.