Medely
Senior Manager, Customer Success - Strategic Accounts
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 13 days ago · Added yesterday
First listed 13 days ago and still open.
Salary
$122,000 to $136,000
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
Published by the employer
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Confirmed by the employer: "As a fully remote team of sharp, collaborative, and entrepreneurial individuals"
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Company
Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.
As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.
Join us in our mission to transform the healthcare staffing industry and improve patient lives!
The Role
We are looking for a Senior Manager of Customer Success to lead our Strategic and Growth teams. You will empower a team of Customer Success Managers to build proactive, value-driven partnerships with post-acute and outpatient facilities - strengthening retention, identifying expansion opportunities, and delivering measurable customer outcomes.
Compensation: $175,000 - $194,000 OTE (base + commission at plan).
Why This Role Exists
As Medely’s SMB customer base grows, we need a leader who can build a more scalable and consistent Customer Success approach without losing the quality of our customer relationships. This role will strengthen how we segment, engage, and create value for customers across our Strategic and Growth portfolios.
What You’ll Own
Reporting to the Senior Director of Customer Success, you will lead a team of Strategic and Growth CSMs responsible for managing small- and medium-sized books of business. You will refine the team’s retention and expansion strategy, develop repeatable playbooks, and use customer insights, performance data, and market trends to guide priorities. You will also coach and develop CSMs, translate broader company strategy into clear team execution, and help strengthen Medely’s presence within the healthcare community.
Occasional local and overnight travel may be required for client meetings, industry engagement, and market-development activities.
The Impact You'll Make
Drive Gross Retention Rate (GRR) and mitigate churn by proactively managing portfolio health across the team's entire book of business.
Design and execute strategic account plans and motions to drive retention, expansion, and customer engagement across a high-volume segment.
Coach and build critical thinking across the team, emphasizing value-based selling, strategic negotiation, executive presentation, and data-driven customer interactions.
Lead capacity planning and bandwidth forecasting to align team headcount with evolving customer segments and aggressive revenue targets.
Analyze churn indicators, health scores, and market data to predict emerging trends and proactively adjust team tactics.
Onboard, train, and mentor new team members while cultivating a high-performance, accountable team culture.
Champion the "voice of the customer" internally, providing structured qualitative and quantitative insights to Product and Leadership teams.
Identify risk patterns across the customer lifecycle and deploy rapid risk-mitigation strategies to safeguard vulnerable accounts.
Serve as the primary escalation point for customers and cross-functional alignment issues
Maintain subject matter expertise on Medely's product offerings, healthcare staffing dynamics, competitive intelligence, and broader industry trends.
Build strong, collaborative relationships across teams, cross-functional partners, and executive stakeholders.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Competitive Compensation: Based on experience and performance
- ·Long-term Incentives: 401k
- ·Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- ·Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
- ·Paid parental leave
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Medely, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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