Head of Workplace IT

We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M-KOPA. You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres in six countries.

The Impact

Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent 🌍

The Opportunity

🎯 Mission-driven infrastructure : Your day-to-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale 🏆 Global recognition : Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026) 🚀 Scale challenges : Run wired and wireless networks, telephony, and end-user compute across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres — much of it in variable-connectivity markets 🌱 Purpose-built growth : Stand up Workplace IT capabilities for new sites and market launches as M-KOPA continues to expand across Africa

What You'll Do

At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure.

Your Environment 💼

Networks & telephony : Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites

On-site infrastructure : On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV

End-user compute & mobility : Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM)

Identity & access : Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications

Productivity & collaboration : Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems

Security & resilience : IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery

Our Workplace IT Approach 🚀

We balance cost, performance, security, and resilience — especially in variable-connectivity markets

We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions

We keep access controls operationally excellent, low-friction for users, and audit-ready

We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed

We measure ourselves against SLAs and service performance metrics that show IT is delivering

What You Need

We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.

Required Experience:

Proven leadership of a multi-site IT function at scale, ideally across multiple countries