M-KOPA
Telesales Operations Associate
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Lagos
Employer listed it 21h ago · Found 5h ago
First listed today.
Salary
Not stated
Location
Hybrid · Lagos
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Lagos, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Lagos, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are looking for a Telesales Operations Associate to join our Retention Team as we scale up and drive digital and financial inclusion across our markets.
About M-KOPA
M-KOPA has connected 10 million customers to life-changing technology and services, unlocking $2B+ in credit across Kenya, Uganda, Nigeria, Ghana, and South Africa. With 35,000+ field agents and 2,300+ employees, we've built one of Africa's largest asset financing platforms, one where 86% of customers report improved quality of life and 55% are accessing formal financial services for the first time. We call them Every Day Earners, and everything we build exists to expand what's possible for them.
Role overview
As Telesales Operations Associate, you'll provide the operational backbone for our Telesales Team in Nigeria, a hybrid role based in our office and working alongside colleagues across the UK, Europe, and Africa. You'll report to the Telesales Team Lead and be the connective tissue between sales agents, shop teams, and delivery partners, making sure every sale that gets closed actually gets fulfilled.
This is a hybrid role , you would be working from our office in Nigeria , partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Telesales Team Lead.
What makes this different
This isn't back-office admin for its own sake. Every account you create, every delivery you unblock, every stock shortage you catch early is a customer who gets their product on time instead of falling out of the funnel. You'll have direct visibility into where the sales process breaks and real ownership over fixing it.
What You'll Do
Supporting telesales agents through account creation, device unlocking, and closing out compliance and documentation before handover
Coordinating delivery requests with DSRs and shop teams, chasing down delayed or failed deliveries until resolved
Monitoring stock levels across shops and escalating shortages before they disrupt sales
Keeping CRM and internal systems updated with accurate fulfilment and delivery status
Any other tasks as assigned by the Telesales Team Leader.
What You'll Need
A Bachelor's degree in Business Administration, Sales, or a related field
3 – 5 years' experience in telesales operations, sales administration, customer service, or operations support (an added advantage)
Strong CRM experience (FreshDesk, 3CX, or similar), sharp organisational instincts, and comfort working in a fast-paced, target-driven environment
The honest part
Sales moves fast, and things go wrong: deliveries stall, stock runs short, documentation gets missed. You'll be the person tracking it all down and getting it sorted, often under time pressure. If chasing loose ends to closure sounds satisfying rather than draining, you'll fit right in.
Ready to help us get the small moments right, at scale? Let's talk.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at M-KOPA, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.