Luma AI
Senior Customer Success Manager (German speaking)
Remote role where the employee must remain based in a particular country.
Germany only
Employer listed it 2 months ago · Added yesterday
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Germany only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 128 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Germany. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Munich, GER, Remote"
What Nomaders makes of it
- Residency required in Germany
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
You'll own a portfolio of Luma's high-value enterprise accounts and be responsible for growing how much they use the platform and how far it spreads inside their organizations. The role blends commercial ownership, product usage, and customer strategy.
Luma's post-sales organisation is early, so you'll help set how account growth is driven across EMEA rather than inheriting a mature motion. It fits someone commercial who's fluent with usage data and comfortable in fast-moving, ambiguous environments. If you want a defined playbook and steady accounts to maintain, this isn't that.
What You'll Own
Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
Find and execute opportunities to grow usage across teams, geographies, and use cases.
Build multi-threaded relationships across technical, operational, and executive stakeholders.
Own and interpret usage data, spotting trends, spikes, and drop-offs across accounts.
Turn usage insight into proactive growth strategies.
Partner with product and engineering to unlock new use cases and clear adoption blockers.
Lead account planning, expansion strategy, and commercial conversations, and contribute to renewals.
First 90 Days
One way the first 90 could unfold.
Days 1–30 — Immerse & Diagnose: Learn your accounts, their usage patterns, and where adoption is stuck.
Days 30–60 — Ship & Validate: Land an expansion or new-use-case win in a priority account, driven by usage data.
Days 60–90 — Scale & Systemize: Turn the approach into a repeatable account-growth motion for EMEA.
What You Bring
5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
A track record of driving expansion and growth in large, complex accounts.
Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
Ability to navigate and influence stakeholders across large organisations.
Proactive ownership and comfort in fast-moving, ambiguous environments.
Nice to Have
Experience with usage-based or API-driven products.
Background in AI, data platforms, developer tools, or creative technology.
Requirements
- ·5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
- ·A track record of driving expansion and growth in large, complex accounts.
- ·Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
- ·Ability to navigate and influence stakeholders across large organisations.
- ·Proactive ownership and comfort in fast-moving, ambiguous environments.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Luma AI, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k–$175k · You'll be taken to the employer's careers page.