Senior Payments Manager

Why loveholidays? At loveholidays - we trailblaze together . We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams , you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.

About the team:

The Payments function has been recognised as a strategic area for the business, with the capacity to significantly impact key metrics: conversion rates, cost reduction, compliance, customer satisfaction and retention.

The Senior Payments Manager at loveholidays will report into the Head of Payments and will have the opportunity to influence the future structure of the team as it continues growing.

Given the cross-functional nature of payments, you will work very closely with the dedicated Product and Engineering functions responsible for Payments, as well as a multitude of internal and external stakeholders.

The impact you’ll have:

The role will be primarily responsible for establishing new and managing existing commercial relationships with our payment providers, agreeing new contracts, improving terms and conditions and ensuring they are able to offer us the products, features and services we need so we continue to meet customer needs across markets and across the different payments touch points:

New, as part of the checkout journey

Scheduled, between having booked and travel, when customers have opted for a payment plan

Customer, when customers make ad-hoc payments through our app or the Manage My Booking portal.

The Senior Payments Manager is an expert in the Payments Industry with in-depth knowledge of the different aspects of this industry: commercial, product, technical, regulatory, and will support - and deputise for - the Head of Payments in guiding the company through key decisions as we expand internationally.

In addition, this role is also responsible for maximising the incentive generated by payments on VCCs when paying direct suppliers. Your day-to-day:

Manage day to day relationships with our payment partners, and be a key liaison between internal and external.

Manage the process to sign new or amend existing agreements

Negotiate pricing

Run weekly calls, QBRs, identify and track areas of opportunity

As Admin of these accounts, support internal controls to minimise risks.

Working closely with key internal stakeholders, combined with your in-depth knowledge of the industry and experience in previous similar roles, provide recommendations in terms of how to further optimise our customer payment operations, whilst ensuring alignment with the organisation's overall objectives.

Build robust relationships with business owners in Managing, Selling, and Scaling operations. The Senior Product Manager - Payments will be a key ally.

Keep the company informed of compliance with local and international regulatory requirements.

Support the Head of with the forecast, budget and actual monitoring of payment processing fees, which is the largest component of the Variable Costs line in our P&L.

Stay up to date with industry trends and innovation, bringing this knowledge in-house and raising internal awareness of changes in this area.

Stay up to date with competitor offerings in terms of payments, steering the company through ways to differentiate ourselves.