Kong

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Senior Staff Technical Support Engineer

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "United States, Remote"

Employer listed it 7 days ago · Added 6 days ago

First listed 7 days ago and still open.

Salary

$130k to $170k per year

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Lead

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "United States, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

Join Kong's fast-paced Technical Support Engineering (TSE) team to resolve complex, mission-critical issues across production and pre-production environments. In this role, engineer-to-engineer collaboration drives success as you champion the customer's voice, directly influencing our product and engineering roadmaps. Expect high-impact work, genuine ownership, and the opportunity to build lasting relationships with customers and partners while mastering cutting-edge technologies.

What You’ll Do:

Working with top developers from around the world; helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions

Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment

Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases

Work closely with engineering and product by providing real-time feedback about product performance and customer needs

Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and PS for customer issues

Participate in bringing innovation within the support team, the company, and our customers by looking for better ways to do the work we do, improve the tools we use, and improve the way we raise the bar on the service we deliver to our Global 5000 customers

Provide technical mentorship to other team members and participate in any ad hoc projects

Serve as a trusted advisor to Support leadership by delivering executive summaries, detailed Root Cause Analyses (RCAs), and strategic insights for high-severity escalations

Drive key cross-functional projects that improve product stability, operational workflows, and the overall customer experience

What You’ll Bring:

Strong foundation in API management, HTTP protocols, and modern application architectures

Experience implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)

Expertise with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, Serverless)

Operational knowledge of Git/GitHub versioning, change control, and CI/CD workflows

Ability to utilize AI tools (Claude, Gemini, etc.) to streamline technical workflows and diagnostics

8+ years in a high-touch, customer-facing technical role (e.g., Support Engineering, Solutions Architecture, or Technical Account Management)

Proven leadership and escalation management within a technical role

Ability to drive high-impact technical projects alongside daily support queue management

Specialized support expertise tailored to high-value enterprise clients and executive accounts.

Requirements

·Strong foundation in API management, HTTP protocols, and modern application architectures
·Experience implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)
·Expertise with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, Serverless)
·Operational knowledge of Git/GitHub versioning, change control, and CI/CD workflows
·Ability to utilize AI tools (Claude, Gemini, etc.) to streamline technical workflows and diagnostics

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Kong, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.