Kong
Senior SRE, Managed Gateways
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2 months ago · Added yesterday
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$113,000 to $162,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Software
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Washington, United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Senior SRE, Managed Gateways
About the Role:
Kong's Managed Gateways is the fastest-growing product in the Kong portfolio, a SaaS offering with ARR growing multifold. As a Senior Site Reliability Engineer focused on Managed Gateways, you'll be instrumental in architecting and maintaining the resilient, scalable infrastructure that powers Kong's mission-critical managed services — and you'll be the technical face of that product for the enterprise customers who depend on it, directly ensuring the reliability and performance that lets them build the next generation of connected applications at global scale.
What You’ll Do:
Cloud Gateways is a complex, multi-cloud problem — supported across AWS, GCP, and Azure — and our enterprise customers run large, often unique topologies. This role carries two equally deep engineering mandates: owning production reliability for the platform, and acting as the senior technical authority who takes an enterprise customer from kickoff to a fully successful, live implementation.
Platform & Reliability Engineering
Lead, mentor, and inspire a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings.
Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.
Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.
Drive a culture of developer delight by implementing automation, self-service tooling, and streamlined workflows for deploying and managing API gateways.
Define, track, and report on key SLOs and SLIs to ensure optimal performance and reliability of Managed Gateways.
Champion technical debt prevention and advocate for architectural best practices that enhance system resilience and reduce operational toil.
Collaborate cross-functionally with Product, engineering, and Customer Success to influence roadmap decisions and ensure operational readiness for new features.
Enterprise Implementation Engineering
Partner directly with enterprise customers — working alongside Product leadership, Professional Services, and Customer Success — to drive end-to-end onboarding and implementation of Cloud Gateways, and productize recurring implementation patterns into repeatable playbooks and platform capabilities.
Bring deep, cross-cloud breadth (AWS, GCP, Azure) to handle unique customer topologies and turn complex setups into successful, production-ready deployments.
Serve as the technical owner of the customer relationship through implementation, primarily supporting our North America customer base, and be the escalation point Customer Success leans on for technically complex accounts.
Feed real-world implementation patterns and customer constraints back to Product to further contribute the roadmap.
What You’ll Bring:
The Toolkit
Extensive experience as a Site Reliability Engineer, focusing on highly available and distributed systems.
Deep expertise with Kubernetes and cloud-native architectures, preferably across multiple public cloud providers (AWS, GCP, Azure).
Requirements
- ·Extensive experience as a Site Reliability Engineer, focusing on highly available and distributed systems.
- ·Deep expertise with Kubernetes and cloud-native architectures, preferably across multiple public cloud providers (AWS, GCP, Azure).
- ·Strong proficiency in Golang or similar modern programming languages for automation and tool development.
- ·Proven track record in building and maintaining CI/CD pipelines and infrastructure as code (Terraform, Ansible).
- ·In-depth knowledge of monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK stack, Datadog).
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Kong, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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