Kong Inc.
IT Operations Support
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Milan, Italy
Employer listed it 3 weeks ago · Added yesterday
Been open since 3 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
Hybrid · Milan, Italy
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Milan, Italy, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Milan, Italy, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
Kong's Milan office is growing fast — from a handful of people to dozens across engineering, R&D, and operations — and this role is what keeps it running day to day.
You'll be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks
You'll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas
You will be the only one physically in Milan, which means real ownership over how the office runs
This role sits at the intersection of IT support, systems administration, and light security operations — comfortable with a help-desk ticket one hour and a firewall or DNS issue the next
What You’ll Do:
Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire),
Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile.
Administer core tools — Okta, Google Workspace, Slack, Zoom — handling onboarding/offboarding, access, licensing and security settings.
Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR).
Get hands-on with network and infrastructure basics — firewall, Wi-Fi, DNS — so we're not dependent on outside vendors when something goes down.
Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight.
What You’ll Bring:
3+ years in IT support/operations;
Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great — Intune/Jamf also fine);
Genuine network/systems admin exposure (Wi-Fi, firewall, DNS);
ITSM ticketing experience;
Fluent professional English.
Nice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work.
#LI-EA1
About Kong:
Requirements
- ·3+ years in IT support/operations;
- ·Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great — Intune/Jamf also fine);
- ·Genuine network/systems admin exposure (Wi-Fi, firewall, DNS);
- ·ITSM ticketing experience;
- ·Fluent professional English.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Kong Inc., mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k–$155k · You'll be taken to the employer's careers page.