Kognity
VP of Customer Success
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Stockholm
Employer listed it 2 days ago · Found 4h ago
First listed 2 days ago.
Salary
Not stated
Location
Hybrid · Stockholm
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $155k–$230k a year, a typical range taken from 55 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Stockholm, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Stockholm, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
This is not a typical Customer Success role. You'll own net revenue retention across renewals, expansion, training, and customer marketing for a global customer base, with a direct line into shaping the product itself.
We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data.
Why join Kognity?
Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible.
High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter.
A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast.
Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here.
What you'll do:
Own and achieve the NRR target for Customer Success across all markets, covering renewals and expansion
Build a structure across Account Management, Training, Professional Development and Customer Marketing with clear roles and no major gaps or overlaps
Own, develop and implement the CS strategy and post-sales processes across markets, with full decision-making authority over prioritisation, team structure and resource allocation
Set a clear approach for how CS uses communication and training to drive adoption and retention.
Advise the leadership team on Customer Success strategy and forecasts alongside the CRO, and lead cross-team collaboration with Sales, Marketing, Product, Content and Enablement
What we're looking for:
Proven track record of growing net revenue retention through renewals and upsell strategies in a SaaS business
Strategic thinking beyond Account Management, with clear prioritisation in a complex environment and strong judgement in ambiguity
Ability to lead and inspire with confidence for maximum revenue outcomes, and to build capability in others
Ability to effectively identify problems with impact on NRR within and outside the CS team, and develop and implement appropriate solution sets
Executive-level communication and cross-functional influence, with the ability to work closely with senior stakeholders across the business
How we hire
Discovery call with a Recruiter
Hiring manager discussion
Case study
Values discussion
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Kognity, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $155k to $230k per year · You'll be taken to the employer's careers page.