Key Account Manager

Are you a person that wants to empower small businesses?

Then Jobber might be the place for you! We’re looking for Key Account Managers on the Key Account Management team to join our incredible Sales department!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers .

The Team:

Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful.

This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in.

The Role:

Reporting into the Manager, Key Account Management, as a Key Account Manager you will own the long-term partnership with Jobber's largest customers. While inbound sales and onboarding create the initial relationship, you take it from there: driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time.

You'll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber and you'll do it with confidence, curiosity, and authenticity. You bring real expertise from working with many similar businesses, while staying genuinely curious about each SP's specific situation and tailoring your approach accordingly.

This was a new department at Jobber! One that's been proven to be successful over the past couple of years. We're looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also growing their own skills and career.

Please note: This role is only eligible to candidates in either Vancouver, Toronto, Edmonton or Kitchener-Waterloo

As a Key Account Manager you will:

Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value

Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments

Build deep, consultative relationships with key clients - acting as a strategic partner, not just a point of contact

Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments

Guide customers to take action, bringing a bias toward live problem-solving on calls

Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value

Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products

Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience

Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests

Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

To be successful in this position, you should have: