Manager, Expansion

Are you ready to grow your career by leading an amazing group of people?

The team:

The Expansion team collaborates with Jobber’s customers to gain an understanding of their current needs, goals, and challenges and provides recommendations on additional Jobber products and features that can help them succeed, to turn customers into promoters.

The role:

Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and directly impact the growth and development of our sales process. We’re looking for someone who understands the importance of a good first impression and will help improve our customer experience and establish best-practice coaching techniques in a high-volume sales environment. You prefer to lead by example and do so by becoming an expert on our product and a strong voice for our customer.

The Manager, Expansion will:

Manage an initial team of 8+ and optimize results through effective performance management planning . This includes (but not limited to) 1:1’s, “real-time” coaching, documented career plans and any other creative programs you think will be impactful. In order to be successful, our employees need to clearly understand how to get there.

Lead weekly meetings and provide updates on monthly/quarterly targets (as well as other key metrics) and highlight opportunities for improvement. You’ll enhance our sales culture that values feedback and is highly data-driven.

Collaborate with other leaders and departments at Jobber (Marketing, Success, Product) to ensure all campaigns, product launches and customer initiatives are rolled-out effectively, with focus and a high-degree of alignment.

Utilize previous experience to continue building a “winning” sales process that meets the needs of the small, mobile services business owner.

Drive and encourage feedback loops to help amplify a sales environment focused on the customer and rooted in empathy.

Analyze, communicate, re-communicate (and maybe even obsess a bit) over sales metrics and forecasting to understand if initiatives or programs are successful.

Recruit, onboard and execute sales training to reduce ramp-up time for new hires.

Lead and influence change by helping shape the evolving Expansion function through thoughtful strategy and effective execution.

Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!

To be successful, you’ll need:

Sales management or team-lead experience.

Extensive experience working as a sales consultant/executive/account manager in a high-volume, short-cycle, B2B environment.

A track record of ambitious career growth, exceeding targets and being able to motivate others to do the same.

A strong understanding of Salesforce, Excel spreadsheets and any other methodology of getting the data you need to be successful.

To think big, yet manage the details. You can see the big picture, but are also laser-focused on delivery and execution.

A commitment and focus to coaching and development . The ability to identify strengths and opportunities in your team and understand how to best approach conversations around performance and professional development is important.

Next-level communication and relationship-building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders.

Ability to communicate and articulate strategic ideas with executives and deliver on high-level concepts.